TECHNICAL SERVICE REPRESENTATIVE/ASSISTANT SERVICE ENGINEER

Toshiba Tec; Johor Bahru; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking a Technical Service Representative/Assistant Service Engineer to maintain and troubleshoot MFPs and E&E equipment, ensuring optimal performance for customers. You will install, configure, calibrate, train customers, and manage field operations within your designated zone, while upholding service standards and building relationships.

Candidates should have a degree or diploma in engineering or IT, strong communication, and the ability to work across teams.

Qualifications

• Strong knowledge of MFP hardware, software, and E&E equipment.
• Ability to diagnose and resolve technical issues efficiently.
• Commitment to providing excellent customer service.
• Strong communication to explain technical concepts to users.
• Ability to manage field operations and schedules.
• Degree or diploma in engineering or related field; relevant certifications are a plus.

Responsibilities

• Maintenance and troubleshooting of MFPs and E&E equipment to ensure functionality.
• Install and configure equipment according to customer needs.
• Adjustments and calibration to maintain accuracy and performance.
• Provide customer training on usage and maintenance.
• Manage daily field operations within the assigned zone.
• Build and maintain strong customer relationships and resolve complaints.

Skills

Technical proficiency

Customer service focus

Problem-solving

Communication skills

Organizational skills

Collaboration

Education

Diploma in engineering or IT

MFP/E&E maintenance cert (plus)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

TECHNICAL SERVICE REPRESENTATIVE/ASSISTANT SERVICE ENGINEER

Perform regular maintenance and troubleshooting of MFPs and E&E equipment to ensure optimal functionality.

Diagnose and resolve technical issues promptly to minimize downtime.

2. Installation and Configuration

Install and configure MFPs and E&E equipment according to customer requirements.

Ensure proper setup and integration with existing systems.

3. Adjustment and Calibration

Conduct adjustments and calibrations to maintain the accuracy and performance of MFPs and E&E equipment.

Implement necessary updates and upgrades.

4. Customer Training

Provide training to customers on the proper use and maintenance of MFPs and E&E equipment.

Address customer queries and offer technical guidance.

5. Field Operations Management

Manage daily field operations within the assigned zone or customer building.

Ensure compliance with company policies and service standards.

6. Customer Relationship Management

Build and maintain strong relationships with customers to enhance service experience.

Address and resolve customer complaints effectively.

Job Responsibilities:

1. Maintenance and Troubleshooting

• Perform regular maintenance and troubleshooting of MFPs and E&E equipment to ensure optimal functionality.

• Diagnose and resolve technical issues promptly to minimize downtime.

2. Installation and Configuration

• Install and configure MFPs and E&E equipment according to customer requirements.

• Ensure proper setup and integration with existing systems.

3. Adjustment and Calibration

• Conduct adjustments and calibrations to maintain the accuracy and performance of MFPs and E&E equipment.

• Implement necessary updates and upgrades.

4. Customer Training

• Provide training to customers on the proper use and maintenance of MFPs and E&E equipment.

• Address customer queries and offer technical guidance.

5. Field Operations Management

• Manage daily field operations within the assigned zone or customer building.

• Ensure compliance with company policies and service standards.

6. Customer Relationship Management

• Build and maintain strong relationships with customers to enhance service experience.

• Address and resolve customer complaints effectively.

Job Requirements:

1. Technical Proficiency

• Strong knowledge of MFP hardware, software, and E&E equipment. Ability to diagnose and resolve technical issues efficiently.

2. Customer Service Focus

• Commitment to providing excellent customer service, and experience in handling customer complaints and queries.

3. Problem-Solving Skills

• Ability to troubleshoot and resolve technical problems effectively, and strong analytical skills to identify and address issues.

4. Communication Skills

• Excellent verbal and written communication skills, and ability to explain technical concepts to non-technical users.

5. Organizational Skills

• Strong organizational abilities to manage field operations and service schedules.

• Attention to detail and ability to prioritize tasks.

6. Collaboration

• Experience in working with cross-functional teams, and ability to coordinate with other service providers and team members.

7. Education

• Degree or diploma in engineering, information technology, electrical and electronics, or a related field.

• Relevant certifications in technical support or MFP/E&E maintenance are a plus.