IT Engineer (Field Operations)

Digiphoto Entertainment Imaging; Selangor; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Job summary

Digiphoto Entertainment Imaging is seeking an IT Support professional to deliver L2–L3 technical assistance across multiple field sites in Malaysia. You will diagnose hardware, software, and network issues, while coordinating with central IT for complex incidents.

The role requires hands-on experience with Windows 10/11, AD administration, and virtualization, plus travel to assigned sites for installations and maintenance.

Qualifications

• 3+ years of hands-on IT Support, Field Service Engineering, or Systems Administration in a multi-site environment.
• Proficiency diagnosing PC/laptop hardware issues and Windows 10/11.
• Solid networking fundamentals and remote access technologies (VPN).
• Experience with field equipment (POS systems, printers, scanners).
• AD administration and basic server maintenance/virtualization (VMware or Hyper‑V).
• Certifications such as CompTIA A+, Network+ or Microsoft Modern Desktop are preferred.

Responsibilities

• Provide L2 and L3 technical support for field-related incidents and service requests, including hardware, software, network, and onsite equipment troubleshooting.
• Perform diagnosis, repair, and replacement of faulty IT equipment, manage local spare-parts inventory and logistics.
• Document all support activities, resolutions, and findings in the ITSM system.
• Serve as technical contact during major site incidents to ensure rapid service restoration.

Skills

IT Support

Field Service

Systems Administration

Windows 10/11

Networking fundamentals

Active Directory

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1. Technical Support and Incident Resolution

• Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized onsite equipment (e.g., POS systems, local servers, IP cameras).
• Perform timely diagnosis, repair, and replacement of faulty IT equipment, while managing local spare-parts inventory and logistics.
• Accurately document all support activities, resolutions, and technical findings in the IT Service Management (ITSM) system.
• Serve as the technical point of contact during major site incidents, ensuring clear communication and rapid service restoration.

2. Infrastructure Maintenance and Deployment

• Conduct regular preventive maintenance on local network closets, servers, and endpoint devices to ensure systems are patched, secure, and optimized.
• Execute standardized deployments for new site openings, technology refreshes, and site closures/decommissioning, adhering to central IT guidelines.
• Manage local user accounts, access controls, and security policies in alignment with central IT Security directives.
• Work closely with central Infrastructure and Networking teams on remote diagnostics, troubleshooting, and scheduled upgrades.

3. Asset Management and Documentation

• Maintain accurate inventory records of all IT assets at assigned field locations, tracking lifecycle from deployment through disposal.
• Create and update technical documentation, knowledge base articles, and site-specific runbooks to support local staff and enhance First Call Resolution (FCR).
• Ensure local compliance with corporate IT policies, software licensing requirements, and physical security standards for IT equipment.

Technical Skills

• 3+ years of hands‑on experience in IT Support, Field Service Engineering, or Systems Administration in a multi‑site environment.
• Strong proficiency in diagnosing and resolving PC/laptop hardware issues, Windows 10/11, and common enterprise applications.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, basic routing and switching) and remote access technologies (VPN).
• Experience supporting specialized field equipment such as POS systems, printers, and industrial scanners.
• Familiarity with Active Directory administration and basic server maintenance/virtualization (VMware or Hyper‑V).
• Relevant certifications (CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator) are highly preferred.

Professional Skills

• Excellent customer service, communication, and interpersonal skills, with the ability to explain technical issues to non‑technical users.
• Strong ability to work independently, prioritize effectively, and manage time in a dynamic environment.
• Willingness to travel to assigned sites for installations, break‑fix support, and maintenance activities.
• Health insurance
• Maternity leave
• Opportunities for promotion