Field Technical Specialist - MFP & E&E Equipment

Toshiba Tec; Johor Bahru; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking a Technical Service Representative/Assistant Service Engineer to maintain and troubleshoot MFPs and E&E equipment, ensuring optimal performance for customers. You will install, configure, calibrate, train customers, and manage field operations within your designated zone, while upholding service standards and building relationships.

Candidates should have a degree or diploma in engineering or IT, strong communication, and the ability to work across teams.

Qualifications

• Strong knowledge of MFP hardware, software, and E&E equipment.
• Ability to diagnose and resolve technical issues efficiently.
• Commitment to providing excellent customer service.
• Strong communication to explain technical concepts to users.
• Ability to manage field operations and schedules.
• Degree or diploma in engineering or related field; relevant certifications are a plus.

Responsibilities

• Maintenance and troubleshooting of MFPs and E&E equipment to ensure functionality.
• Install and configure equipment according to customer needs.
• Adjustments and calibration to maintain accuracy and performance.
• Provide customer training on usage and maintenance.
• Manage daily field operations within the assigned zone.
• Build and maintain strong customer relationships and resolve complaints.

Skills

Technical proficiency

Customer service focus

Problem-solving

Communication skills

Organizational skills

Collaboration

Education

Diploma in engineering or IT

MFP/E&E maintenance cert (plus)

Job description

Jora Malaysia is seeking a Technical Service Representative/Assistant Service Engineer to maintain and troubleshoot MFPs and E&E equipment, ensuring optimal performance for customers. You will install, configure, calibrate, train customers, and manage field operations within your designated zone, while upholding service standards and building relationships.

Candidates should have a degree or diploma in engineering or IT, strong communication, and the ability to work across teams.