Technical / Service Clerk

Pro Life Medical Supplies Sdn Bhd; Ipoh; On-site; MYR 28,000 - 39,000; Full time

Job summary

Pro Life Medical Supplies Sdn. Bhd. in Ipoh, Perak, is seeking a Technical / Service Clerk to join our team. This full-time role supports the technical and service operations, handling documentation, scheduling, and customer inquiries.

You will work closely with service technicians, maintain records, prepare quotations, and help ensure timely responses to customer requests. The ideal candidate is organized, proficient in Bahasa Malaysia and English, and comfortable using Microsoft Office.

Qualifications

• Experience in administration, customer service, service coordination, or a technical-related environment.
• Good organisational and time-management skills.
• Comfortable handling documents, records, and data entry.
• Good communication skills in Bahasa Malaysia and English.
• Basic computer skills, particularly Microsoft Office/Excel.
• Able to work independently as well as in a team.
• Experience in the medical supplies / medical equipment industry is an added advantage.

Responsibilities

• Maintain and organise service documentation (reports, work orders, maintenance records).
• Process and coordinate service requests; data entry and timely follow-up.
• Provide admin support to technical/service teams; schedule appointments and calendars.
• Prepare technical documentation, quotations and service proposals.
• Liaise between customers and service technicians for clear updates.
• Maintain inventory records; track spare parts and equipment used in service ops.
• Generate reports on service activities and customer interactions.
• Handle phone inquiries and emails relating to technical support and service requests.
• Assist in resolving customer complaints and escalate complex issues to senior staff.
• Support the admin needs of the service department to ensure smooth daily operations.

Skills

Administration

Customer service

Service coordination

Technical environment

Tools

Microsoft Office

Excel

Job description

About the role

Pro Life Medical Supplies Sdn. Bhd. is seeking a Technical / Service Clerk to join our team in Ipoh, Perak. This is a full-time position that plays a vital role in supporting our technical and service operations.

Key responsibilities

Maintain and organise technical service documentation, including service reports, work orders and maintenance records

Process and coordinate service requests from customers, ensuring accurate data entry and timely follow-up

Provide administrative support to technical and service teams, including scheduling appointments and managing calendars

Prepare technical documentation, quotations and service proposals as required

Liaise between customers and service technicians to ensure clear communication regarding service requirements and updates

Maintain inventory records and track spare parts or equipment used in service operations

Generate reports on service activities, response times and customer interactions

Handle phone enquiries and emails relating to technical support and service requests

Assist in resolving customer complaints and escalating complex issues to senior staff when necessary

Support the administrative needs of the service department to ensure smooth daily operations

What we're looking for

Previous experience in administration, customer service, service coordination, or a technical-related environment is an advantage.

Good organisational and time-management skills.

Comfortable handling documents, records, and data entry.

Good communication skills in Bahasa Malaysia and English.

Basic computer skills, particularly Microsoft Office / Excel.

Able to work independently as well as in a team.

Responsible, detail-oriented, proactive, and willing to learn.

Experience in the medical supplies / medical equipment industry is an added advantage.

Our Culture

At Pro Life Medical Supplies Sdn Bhd, we value teamwork, responsibility, continuous learning, and good communication. We believe in supporting one another and maintaining a positive, respectful, and professional working environment.

Pro Life Medical Supplies Sdn. Bhd. is a company which was established since 2008, with our head office located in Lahat, Perak.

We specialized in a wide range of healthcare and medical products and have our own brands Mobilis, Aros, Primes, AngelBiss, Sowell, PLM, Grace Care, Dr.S.Ortho, Andon. Our Principle activity is to provide supply our products of nursing beds, mobilities, medical devices, surgical instruments, disposables such as gauzes, face masks, gloves, etc. to all major hospitals, clinics, chain of pharmacies, orthopedics, healthcare shops and others as well as direct to end customers.

Pro Life Medical Supplies Sdn. Bhd. is a company which was established since 2008, with our head office located in Lahat, Perak.

We specialized in a wide range of healthcare and medical products and have our own brands Mobilis, Aros, Primes, AngelBiss, Sowell, PLM, Grace Care, Dr.S.Ortho, Andon. Our Principle activity is to provide supply our products of nursing beds, mobilities, medical devices, surgical instruments, disposables such as gauzes, face masks, gloves, etc. to all major hospitals, clinics, chain of pharmacies, orthopedics, healthcare shops and others as well as direct to end customers.