Technical Service Coordinator

Pro Life Medical Supplies Sdn Bhd; Ipoh; On-site; MYR 28,000 - 39,000; Full time

Job summary

Pro Life Medical Supplies Sdn. Bhd. in Ipoh, Perak, is seeking a Technical / Service Clerk to join our team. This full-time role supports the technical and service operations, handling documentation, scheduling, and customer inquiries.

You will work closely with service technicians, maintain records, prepare quotations, and help ensure timely responses to customer requests. The ideal candidate is organized, proficient in Bahasa Malaysia and English, and comfortable using Microsoft Office.

Qualifications

• Experience in administration, customer service, service coordination, or a technical-related environment.
• Good organisational and time-management skills.
• Comfortable handling documents, records, and data entry.
• Good communication skills in Bahasa Malaysia and English.
• Basic computer skills, particularly Microsoft Office/Excel.
• Able to work independently as well as in a team.
• Experience in the medical supplies / medical equipment industry is an added advantage.

Responsibilities

• Maintain and organise service documentation (reports, work orders, maintenance records).
• Process and coordinate service requests; data entry and timely follow-up.
• Provide admin support to technical/service teams; schedule appointments and calendars.
• Prepare technical documentation, quotations and service proposals.
• Liaise between customers and service technicians for clear updates.
• Maintain inventory records; track spare parts and equipment used in service ops.
• Generate reports on service activities and customer interactions.
• Handle phone inquiries and emails relating to technical support and service requests.
• Assist in resolving customer complaints and escalate complex issues to senior staff.
• Support the admin needs of the service department to ensure smooth daily operations.

Skills

Administration

Customer service

Service coordination

Technical environment

Tools

Microsoft Office

Excel

Job description

Pro Life Medical Supplies Sdn. Bhd. in Ipoh, Perak, is seeking a Technical / Service Clerk to join our team. This full-time role supports the technical and service operations, handling documentation, scheduling, and customer inquiries.

You will work closely with service technicians, maintain records, prepare quotations, and help ensure timely responses to customer requests. The ideal candidate is organized, proficient in Bahasa Malaysia and English, and comfortable using Microsoft Office.