Technical Onboarding & Pre-Sales Specialist

Synergy Alliance; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A technology firm in Kuala Lumpur is seeking an Onboarding Specialist to provide technical support, lead customer engagement, and drive project success. The ideal candidate will have at least 3 years of experience in technical support within the software or Cyber Security industry. Strong interpersonal skills and a customer satisfaction mindset are essential. This full-time position offers a dynamic startup environment.

Qualifications

• At least 3 years experience in pre-sales or technical support.
• Extensive knowledge in software/application/Cyber Security.
• Strong customer satisfaction mindset with interpersonal skills.

Responsibilities

• Lead technical demonstrations and workshops for clients.
• Support sales and marketing from a technical perspective.
• Handle project deployment and maintenance with expertise.

Skills

Technical Support

Customer Interfacing

Problem-Solving

Team Collaboration

Presentation Skills

Education

Diploma in Computer Science or Related Field

Job description

A technology firm in Kuala Lumpur is seeking an Onboarding Specialist to provide technical support, lead customer engagement, and drive project success. The ideal candidate will have at least 3 years of experience in technical support within the software or Cyber Security industry. Strong interpersonal skills and a customer satisfaction mindset are essential. This full-time position offers a dynamic startup environment.