Web Apps Support Specialist — Customer-Focused Tech

Amast; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading tech firm in Kuala Lumpur is seeking a Technical Support Specialist to manage day-to-day technical support for customers. Responsibilities include handling issues via multiple channels, troubleshooting software problems, and coordinating with developers. Ideal candidates will have 2–4 years of experience in IT support, strong communication skills, and the ability to manage multiple cases efficiently. Join a dynamic team focused on positive customer experiences.

Qualifications

• 2–4 years in software/IT technical support experience.
• Comfortable supporting web-based applications.
• Able to perform basic troubleshooting.

Responsibilities

• Handle customer issues via WhatsApp, email, and calls.
• Resolve login and access issues.
• Track and update tickets until closure.

Skills

Technical support

Troubleshooting

Strong communication

Customer-focused

Tools

Postman

SQL

Jira

Freshdesk

Zendesk

Job description

A leading tech firm in Kuala Lumpur is seeking a Technical Support Specialist to manage day-to-day technical support for customers. Responsibilities include handling issues via multiple channels, troubleshooting software problems, and coordinating with developers. Ideal candidates will have 2–4 years of experience in IT support, strong communication skills, and the ability to manage multiple cases efficiently. Join a dynamic team focused on positive customer experiences.