Senior Customer Success Lead — Onboarding & Growth

half the sky; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Customer Success Representative II in Kuala Lumpur to build and maintain strong relationships with customers. The role focuses on ensuring customer satisfaction and success with their products and services. Candidates should have a Bachelor’s degree and at least 4 years of experience in customer success or account management, along with strong leadership skills. The company offers an inclusive environment and values continuous learning.

Qualifications

• 4+ years of experience in customer success or account management.
• Fluent in English; knowledge of Korean and Japanese is a plus.
• Passion for customer satisfaction and ability to work independently.

Responsibilities

• Build and maintain relationships with customers.
• Act as the main point of contact for inquiries and concerns.
• Collaborate with teams for seamless customer onboarding.

Skills

Customer success

Account management

Fluent in English

Leadership skills

Proactive mindset

Education

Bachelor's degree in Business Administration or Marketing

Job description

A leading technology company is seeking a Customer Success Representative II in Kuala Lumpur to build and maintain strong relationships with customers. The role focuses on ensuring customer satisfaction and success with their products and services. Candidates should have a Bachelor’s degree and at least 4 years of experience in customer success or account management, along with strong leadership skills. The company offers an inclusive environment and values continuous learning.