Junior Tech Support Specialist — Training & Growth

Metaquotes Inc; Kuala Lumpur; On-site; MYR 31,248 - 39,060; Full time

Benefits offered by this job

Attractive payment conditions

Benefits package

Job summary

A leading tech company in Kuala Lumpur is seeking a Junior Technical Support Assistant to monitor incoming support tickets and provide customer assistance through various channels. The ideal candidate will have a relevant degree, high computer literacy, and fluency in English. Knowledge of financial markets and prior support experience are advantages. Attractive salary and benefits package to successful candidates. Apply now!

Qualifications

• High level of computer literacy with excellent knowledge of software for working on the Internet.
• Additional Asian language (Japanese, Korean, Thai, etc) is a big plus.
• Availability to work in shifts.

Responsibilities

• Monitor and reply to incoming technical support tickets, chats, and frequently asked questions.
• Manage and distribute incoming queries from clients and users.
• Provide customer support by phone.
• Assist with internal departmental workload as needed.

Skills

Fluency in English

Ability to work as part of a team

Strong moral and ethical character

Attention to detail

Ability to learn fast

Education

Bachelor's or Master's degree in Mathematics, Finance, Computer Science, IT, or a related field

Job description

A leading tech company in Kuala Lumpur is seeking a Junior Technical Support Assistant to monitor incoming support tickets and provide customer assistance through various channels. The ideal candidate will have a relevant degree, high computer literacy, and fluency in English. Knowledge of financial markets and prior support experience are advantages. Attractive salary and benefits package to successful candidates. Apply now!