End-to-End Onboarding Lead

Tarro; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A technology firm supporting restaurants is seeking an Onboarding Success Manager to lead the onboarding of new clients onto their platform. This vital role involves understanding restaurant operations and configuring the system accordingly, ensuring a seamless experience. The ideal candidate should have a Bachelor’s degree, at least 3 years in a fast-paced startup, and strong skills in project management and client communication. The position is based in Kuala Lumpur, Malaysia.

Qualifications

• 3+ years experience in a fast-paced, high-performance startup.
• 2+ years experience in project management or client success roles.
• Strong English communication (verbal and written) skills.

Responsibilities

• Lead onboarding of new and reactivated restaurants.
• Conduct client interviews to gather relevant operational information.
• Manage the onboarding workflow across multiple products.

Skills

Project management

Client communication

Critical thinking

Detail-oriented

Problem-solving

Education

Bachelor’s degree in business, technology, engineering or similar

Master’s degree

Job description

A technology firm supporting restaurants is seeking an Onboarding Success Manager to lead the onboarding of new clients onto their platform. This vital role involves understanding restaurant operations and configuring the system accordingly, ensuring a seamless experience. The ideal candidate should have a Bachelor’s degree, at least 3 years in a fast-paced startup, and strong skills in project management and client communication. The position is based in Kuala Lumpur, Malaysia.