Lead Technical Support Engineer - Mentoring & Customer Excellence

The Access Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

25 days leave a year

Health contribution

Three charity days

Job summary

A leading software provider in Kuala Lumpur is seeking a Technical Support Team Leader to mentor and coach support engineers, ensuring exceptional service delivery. The successful candidate will possess strong communication skills, flexibility in a dynamic environment, and a commitment to quality customer service. This role provides competitive salary, benefits, and a supportive work culture. They aim to empower their employees to thrive while delivering innovative solutions that transform business technology.

Qualifications

• Solid experience of service delivery and effective customer support.
• Ability to grasp new contexts and deliver value.
• Strong communicator with a flexible and constructive approach.

Responsibilities

• Mentor and coach Technical Support Engineers.
• Ensure exceptional service levels by liaising with internal departments.
• Assist with escalations and incidents effectively.

Skills

Mentorship and coaching

Clear communication

Strong organization

Problem solving

Customer service

Job description

A leading software provider in Kuala Lumpur is seeking a Technical Support Team Leader to mentor and coach support engineers, ensuring exceptional service delivery. The successful candidate will possess strong communication skills, flexibility in a dynamic environment, and a commitment to quality customer service. This role provides competitive salary, benefits, and a supportive work culture. They aim to empower their employees to thrive while delivering innovative solutions that transform business technology.