Client-Facing IT Support Engineer

AvePoint, Inc.; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technology solutions company is seeking a Support Engineer in Kuala Lumpur. The role involves providing Level 1 and Level 2 support to clients, troubleshooting issues, and working closely with the R&D team. Candidates should have a diploma in IT and preferably over a year of experience in application support. Excellent communication skills, particularly in Mandarin, are essential. Join a vibrant team to help enhance customer satisfaction and streamline support processes.

Qualifications

• More than 1 year experience in IT Industry managing large-scale applications support.
• Pro-active, customer-focused, and comfortable dealing with clients/vendors directly.
• Ability to converse with Mandarin speaking clients.

Responsibilities

• Provide Level 1 and Level 2 support to existing clients.
• Identify, troubleshoot, and provide resolutions to reported issues.
• Manage the status of issues raised and ensure timely resolution.

Skills

Excellent communication skills

Customer service

Analytical and troubleshooting skills

Interpersonal skills

Team player

Education

Diploma in Information Technology/Computer Science/Computer Engineering

Tools

Microsoft SQL Server

Job description

A technology solutions company is seeking a Support Engineer in Kuala Lumpur. The role involves providing Level 1 and Level 2 support to clients, troubleshooting issues, and working closely with the R&D team. Candidates should have a diploma in IT and preferably over a year of experience in application support. Excellent communication skills, particularly in Mandarin, are essential. Join a vibrant team to help enhance customer satisfaction and streamline support processes.