Technical Manager

Ademco (Far East) Pte Ltd; Shah Alam; On-site; MYR 89,000 - 134,000; Full time

Job summary

Ademco (Far East) Pte Ltd in Malaysia seeks a Technical Manager to oversee the Company’s Projects and Maintenance operations, ensuring planning, execution and delivery of security system installation, testing, commissioning, and maintenance services.

The role leads a team of 6-8 Technical Officers, Engineers, and Technicians, coordinating resources and ensuring client satisfaction while maintaining safety and quality standards.

Qualifications

• Diploma or Degree in Electrical/Electronics/Mechanical Engineering or Computer Science.

Responsibilities

• Manage day-to-day operations of the Technical Department, including Projects and Maintenance.
• Oversee installation, testing, commissioning, and system programming of security systems to required standards.
• Lead the end-to-end project implementation, service, and maintenance workflow.
• Supervise and develop a team of 6-8 Technical Officers, Engineers, and Technicians.
• Plan, organise and allocate manpower, equipment and resources for projects and maintenance.
• Prepare project scope, work plans, milestones and performance metrics.
• Monitor schedules, commitments and service performance for timely completion.
• Manage client interactions and expectations for optimal results.
• Seek opportunities to increase customer satisfaction and strengthen relationships.
• Understand each client's business objectives and operations.
• Coordinate with suppliers, subcontractors and internal departments for smooth execution.
• Provide technical leadership and guidance to resolve issues.
• Ensure progress and timely completion of all commitments.
• Identify improvements in methodologies and training programmes.
• Build strong technical relationships with customers.

Skills

Leadership

Communication

Project management

Strategic planning

Team management

Multitasking

Problem solving

Education

Electrical Engineering

Electronics Engineering

Mechanical Engineering

Computer Science

Job description

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The Technical Manager is responsible for overseeing the Company’s Projects and Maintenance operations. The incumbent is accountable for the planning, execution and delivery of security system installation, testing, commissioning, system programming, and maintenance services in accordance with the required standards.

Job Responsibilities

• Manage the day-to-day operations of the Technical Department, including Projects and Maintenance.
• Oversee the installation, testing, commissioning, and system programming of security systems in accordance with required standards.
• Oversee the whole process of project implementation, service, and maintenance workflow.
• Lead, supervise and develop a team of 6-8 Technical Officers, Engineers, and Technicians.
• Plan, organise and allocate manpower, equipment and resources for project implementation and maintenance works.
• Prepare project and service scope, develop work plans, define resource loading, skill requirements, milestones, and performance metrics.
• Monitor project schedules, maintenance commitments, and service performance to ensure timely completion and customer satisfaction.
• Manage day-to-day client interactions and expectations for optimal results.
• Continually seek opportunities to increase customer satisfaction and strengthen client relationships.
• Develop a good understanding of each client's business, organisation, and operational objectives.
• Coordinate with suppliers, subcontractors, and internal departments to ensure smooth project execution and service delivery.
• Provide technical leadership and guidance in resolving technical issues encountered by the team.
• Ensure smooth progress and timely completion of all project and maintenance commitments.
• Track and identify opportunities to improve technical methodologies, operational processes, and training programmes.
• Build and maintain strong technical relationships with prospective, new, and existing customers.
• Set departmental targets, implement guidelines, and provide coaching and support to team members.
• Communicate effectively with clients to identify needs and recommend appropriate technical solutions and strategies.
• Handle customer complaints and ensure timely resolution.
• Ensure compliance with company policies, quality standards, workplace safety requirements, and statutory regulations.
• Participate in performance evaluation and career development planning for team members.
• Perform any other duties as assigned by Management.

Job Requirements

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Computer Science, or its equivalent.
• Minimum 5 years of relevant experience with a demonstrable record of success in security systems, projects, and maintenance operations.
• Experience leading and managing a technical team.
• Good communicator with excellent coordination and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Committed individual with great initiative and strong problem-solving skills.
• Good leadership, planning, and organisational abilities.
• Must be a team player with the ability to work independently.
• Experience in the Security, CCTV industry and exposure to products and operations will be an added advantage.
• Proficient in Microsoft Office applications.