Senior IT Executive

PMX Malaysia Sdn Bhd; Selangor; Hybrid; MYR 90,000 - 130,000; Full time

Job summary

PMX Malaysia Sdn Bhd is seeking a competent IT Infrastructure professional to manage and maintain the company’s IT systems, network, and operations. You will ensure reliable, secure, and efficient technology support across the organization.

Responsibilities include network diagram maintenance, end-user support, IT security incident response, backup and DR documentation, asset management, ISO-aligned documentation, and CCTV/ELV systems coordination.

Qualifications

• Diploma or Bachelor's degree in IT or a related field.
• Minimum 5 years of experience in IT infrastructure, network administration, or technical support.
• Strong knowledge of network infrastructure, endpoint security, backup solutions, and IT asset management.

Responsibilities

• Create, maintain, and update network diagrams and provide first- and second-level support for LAN/WAN/Wi-Fi connectivity.
• Provide hands-on technical support for IT hardware, software, and end-user issues to minimise business disruption.
• Manage endpoint security, user access controls, and respond to IT security incidents as the first responder.
• Manage backup operations, perform restore testing, and maintain disaster recovery documentation.

Skills

Network administration

IT security

Technical support

Vendor coordination

Problem solving

Communication

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, Networking, or a related field

Tools

CCTV systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible for managing and maintaining the company's IT infrastructure, systems, and operations to ensure reliable, secure, and efficient technology support.

Oversees network administration, IT security, backup and disaster recovery, asset management, ISO documentation, end-user support, and vendor coordination while supporting continuous improvement initiatives and IT projects.

Key Responsibilities:

Create, maintain, and update network diagrams, and provide first- and second-level support for LAN, WAN, Wi-Fi, and network connectivity issues.

Provide hands‑on technical support for IT hardware, software, operating systems, peripherals, and end‑user issues, ensuring timely resolution and minimal business disruption.

Manage endpoint security, user access controls, and act as the first responder for IT security incidents, escalating organisation-wide issues to the IT Manager when required.

Manage backup operations, perform periodic restore testing, and maintain disaster recovery documentation to ensure business continuity.

Maintain an accurate inventory of IT assets and monitor software licenses, warranties, maintenance contracts, and renewal schedules to ensure uninterrupted service.

Develop, maintain, and standardise IT documentation, including SOPs, policies, control registers, and audit evidence, ensuring ISO compliance and audit readiness.

Coordinate the installation, maintenance, and administration of CCTV systems, including footage retention policies and access control.

Liaise with vendors and suppliers on IT infrastructure and ELV (Extra Low Voltage) systems, including CCTV, access control, PA/BGM, and related services, covering quotations, procurement, installation, and maintenance.

Support IT infrastructure improvements, system implementation, and other IT projects, while undertaking ad hoc IT duties assigned by the IT Lead.

Job Requirements:

Diploma or Bachelor’s Degree in Information Technology, Computer Science, Networking, or a related field.

Minimum 5 years of experience in IT infrastructure, network administration, or technical support, with hands‑on experience in system troubleshooting and IT operations.

Strong knowledge of network infrastructure, endpoint security, backup solutions, and IT asset management

Ability to work independently with minimal supervision in a hybrid onsite/remote working environment.

Strong problem‑solving, communication, and coordination skills with internal stakeholders and external vendors.

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