English-Speaking Customer Success Pro (Entry-Level)

Concentrix; Kuala Lumpur; On-site; MYR 33,480 - 44,640; Full time

Job summary

A leading IT services company in Kuala Lumpur is seeking an Entry-Level Customer Success Specialist. You will manage high volumes of customer contacts through phone and email, conduct health checks to gauge customer satisfaction, and document feedback accurately. This role offers the chance to enhance customer experiences while developing product knowledge. Ideal for those looking to start a career in customer success within a dynamic environment.

Qualifications

• Ability to manage high volume of customer contacts through phone and email.
• Proficient in using contact search and productivity tools.
• Ability to document and track customer feedback accurately.

Responsibilities

• Manage customer communications through various channels.
• Conduct health checks to gauge customer satisfaction.
• Capture customer expectations and satisfaction.

Job description

A leading IT services company in Kuala Lumpur is seeking an Entry-Level Customer Success Specialist. You will manage high volumes of customer contacts through phone and email, conduct health checks to gauge customer satisfaction, and document feedback accurately. This role offers the chance to enhance customer experiences while developing product knowledge. Ideal for those looking to start a career in customer success within a dynamic environment.