Customer Success Specialist: Elevate Experience & Brand

Cross Border Talents; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary package

Language allowance

Paid annual leave and public holidays

Medical coverage and insurance

Structured onboarding and training

Job summary

Cross Border Talents is seeking a Customer Success Specialist in Kuala Lumpur to respond to customer inquiries via phone and email, guiding online orders and ensuring a positive brand experience.

The role requires strong English language skills (B2 level) and a background in customer support. You will interact with customers, resolve issues, and uphold high service standards in a fast-paced environment.

Qualifications

• Bachelor’s Degree or Diploma or equivalent in any discipline.
• Must have B2 level English proficiency (reading, writing, speaking and aural comprehension)

Responsibilities

• Respond to customer requests via inbound phone and email.
• Be the primary contact for customers using the client’s website shopping channel.
• Maintain professional image and adhere to client policies.

Skills

Customer service

Active listening

Communication

Empathy

Problem solving

Education

Bachelor’s degree or Diploma

Tools

Microsoft Office

Job description

Cross Border Talents is seeking a Customer Success Specialist in Kuala Lumpur to respond to customer inquiries via phone and email, guiding online orders and ensuring a positive brand experience.

The role requires strong English language skills (B2 level) and a background in customer support. You will interact with customers, resolve issues, and uphold high service standards in a fast-paced environment.