Customer Success Advocate

Teleperformance; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Teleperformance Malaysia is seeking a Customer Success Specialist to respond to customer inquiries, assist with online orders, and safeguard sensitive information. The role emphasizes a professional brand image and excellent communication across phone and email channels.

The ideal candidate has a background in customer support, strong English language skills (B2), and a proven ability to stay calm and proactive in fast-paced environments.

Qualifications

• Bachelor's Degree or Diploma or equivalent in any discipline.
• B2 level English language proficiency (reading, writing, speaking and aural comprehension).

Responsibilities

• Assist customers to place online orders and provide timely support via phone and email.
• Handle payments and protect customer data with accuracy and confidentiality.
• Respond to customer inquiries with professional and empathetic communication.
• Maintain positive brand perception and seek feedback to improve service quality.

Skills

Customer service orientation

Results-focused

Expectations management

Active listening

Professional query handling

Communication enthusiasm

Willingness to learn

Emotional intelligence

Analytical thinking

Critical thinking

Education

Bachelor's or Diploma

B2 English proficiency

Tools

Microsoft Windows

Microsoft Office

Job description

Teleperformance Malaysia is seeking a Customer Success Specialist to respond to customer inquiries, assist with online orders, and safeguard sensitive information. The role emphasizes a professional brand image and excellent communication across phone and email channels.

The ideal candidate has a background in customer support, strong English language skills (B2), and a proven ability to stay calm and proactive in fast-paced environments.