Cantonese Customer Success Specialist

Teleperformance; Subang Jaya; On-site; MYR 39,000 - 58,000; Full time

Job summary

Teleperformance is seeking a Customer Success Specialist in Malaysia to respond to customer requests via inbound calls and emails, ensuring high service quality and a positive brand image. The role emphasizes effective communication, empathy, and problem solving while maintaining data security and KPI targets.

Candidates should have a Bachelor's/Diploma and at least 6 months in customer support; fresh graduates with English-focused degrees are welcome.

Qualifications

• Bachelor's Degree or Diploma or equivalent in any discipline.
• Must have B2 level English proficiency (reading, writing, speaking and listening).
• Minimum 6 months of experience in customer support; fresh graduates with relevant English-related degrees are welcome.

Responsibilities

• Respond to customer requests via inbound calls and email.
• Support customers to place online orders.
• Process payments securely and protect customer data.
• Meet key performance indicators and maintain service quality.
• Collaborate with team to improve customer support processes.

Skills

Customer Service

Active Listening

Communication

Emotional Intelligence

Analytical Thinking

Education

Bachelor's Degree or Diploma

English-related degree (English for Professionals, Mass Communication)

Tools

Microsoft Windows

Microsoft Office

Job description

Teleperformance is seeking a Customer Success Specialist in Malaysia to respond to customer requests via inbound calls and emails, ensuring high service quality and a positive brand image. The role emphasizes effective communication, empathy, and problem solving while maintaining data security and KPI targets.

Candidates should have a Bachelor's/Diploma and at least 6 months in customer support; fresh graduates with English-focused degrees are welcome.