Support Technician (Shah Alam, Selangor)

CG Computers Sdn Bhd; Shah Alam; On-site; MYR 28,000 - 47,000; Full time

Job summary

CG Computers Sdn Bhd in Shah Alam invites a diligent Support Technician to join our dynamic retail team. You will help maintain service quality by diagnosing issues, assisting customers, and ensuring smooth repair workflows across our stores.

The role requires a diploma or certificate in electronics or IT, 1–2 years in technical repair or customer service, and strong problem solving. Weekend and event coverage may be needed to support our retail ecosystem.

Qualifications

• Diploma or Certificate in Electronics, IT, or related technical field.
• 1–2 years in technical repair or customer service, preferably in retail.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Maintain a clean and safe service area by performing daily cleaning of tools and workspace.
• Organise and prioritise pending repair units for efficient workflow.
• Attend to customer reservations promptly and assist walk-in customers with diagnostics and troubleshooting.
• Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.
• Update service system records throughout the day for accurate status tracking.
• Provide upgrade and trade-in advice, recommending suitable options based on customer needs and device condition.
• Support in-store activities and company events, ensuring technical readiness and smooth operations.

Skills

Troubleshooting

Communication

Customer service

Education

Diploma or Certificate in Electronics, IT, or related technical field

Job description

Support Technician (Shah Alam, Selangor)

Join our team and be part of a dynamic retail environment where technical expertise meets exceptional customer service. We are looking for a dedicated Service Technician to ensure smooth service operations and deliver outstanding customer experiences.

Key Responsibilities:

Maintain a clean and safe service area by performing daily cleaning of tools and workspace.

Organise and prioritise pending repair units for efficient workflow.

Attend to customer reservations promptly and assist walk-in customers with diagnostics and troubleshooting.

Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.

Update service system records throughout the day for accurate status tracking.

Provide upgrade and trade-in advice, recommending suitable options based on customer needs and device condition.

Support in-store activities and company events, ensuring technical readiness and smooth operations.

What We’re Looking For?

Education: Diploma or Certificate in Electronics, IT, or related technical field.

Experience: 1–2 years in technical repair or customer service, preferably in retail.

Strong troubleshooting and problem-solving abilities.

Excellent communication and customer service skills.

Ability to manage multiple priorities in a fast-paced environment.

Other Requirements:

Physical ability to handle products.

Willingness to work flexible hours, including weekends and events.

CG Computers Sdn Bhd was established in 1995 dedicated to serving the Apple market. In 2014, CG Computers entered the Android market by launching Urban Republic, a multi‑brand mobile and gadget lifestyle store.

Today, CG Computers carries 7 brands under its belt including Switch, Switch+, Urban Republic, Samsung, Sony, Xiaomi and Huawei, and is incredibly humbled to have over 250 outlets across Malaysia and Singapore, serving customers from all walks of life. We are proud to call ourselves the “Apple Destination” for our customers to answer all their needs and questions. We also aim to be the go-to destination for all things smartphones and to provide the best retail experience nationwide.

CG Computers Sdn Bhd was established in 1995 dedicated to serving the Apple market. In 2014, CG Computers entered the Android market by launching Urban Republic, a multi‑brand mobile and gadget lifestyle store.

Today, CG Computers carries 7 brands under its belt including Switch, Switch+, Urban Republic, Samsung, Sony, Xiaomi and Huawei, and is incredibly humbled to have over 250 outlets across Malaysia and Singapore, serving customers from all walks of life. We are proud to call ourselves the “Apple Destination” for our customers to answer all their needs and questions. We also aim to be the go-to destination for all things smartphones and to provide the best retail experience nationwide.