Retail Sales Associates (Penang)

CG Computers Sdn Bhd; Penang; On-site; MYR 20,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Vision insurance

Job summary

CG Computers Sdn Bhd is seeking a Retail Sales Associate in Malaysia to deliver friendly customer service, promote products, and process transactions. You will greet shoppers, assess needs, explain features and pricing, and drive sales while maintaining a welcoming store environment.

The role requires basic English and Bahasa Malaysia, with willingness to work shifts, weekends, and holidays. Fresh graduates are welcome, and opportunities for promotion are available.

Qualifications

• SPM or higher education is required or welcomed.
• - Basic English and Bahasa Malaysia communication skills are needed.

Responsibilities

• Greet customers promptly and professionally upon entering the store.
• Understand customer needs and recommend appropriate products or solutions.
• Explain product features, pricing, promotions and after-sales services clearly.
• Upsell and cross-sell products to maximize sales value.
• Handle inquiries, complaints and feedback courteously and effectively.
• Operate POS systems for billing, payments and returns.
• Assist in stock receiving, replenishment and inventory management.
• Maintain attractive store displays and cleanliness at all times.
• Achieve individual and store sales targets and KPIs.
• Participate in campaigns, promotions and product launches.

Skills

Customer focus

Communication skills

Numeracy skills

Retail operations knowledge

Education

SPM or above

Tools

POS systems

Job description

The Retail Sales Associate is responsible for delivering excellent customer service, driving sales performance, and ensuring the retail outlet operates efficiently. This role involves engaging customers, understanding their needs, recommending suitable products, and maintaining a clean, organized, and attractive store environment. The Retail Sales Associate represents the company brand and contributes to achieving sales targets and customer satisfaction.

Job Description:

Greet customers promptly and professionally upon entering the store.

Understand customer needs and recommend appropriate products or solutions.

Explain product features, pricing, promotions, and after-sales services clearly.

Upsell and cross-sell products to maximize sales value.

Handle customer inquiries, complaints, and feedback courteously and effectively.

Provide accurate information to build customer trust and long-term relationships.

Store Operations

Operate point-of-sale (POS) systems for billing, payments, and returns.

Ensure correct handling of cash, cards, and digital payments.

Assist in stock receiving, replenishment, and inventory management.

Ensure merchandise is displayed according to visual merchandising standards.

Maintain store cleanliness, tidiness, and safety at all times.

Sales Performance & Targets

Achieve individual and store sales targets and KPIs.

Participate in sales campaigns, promotions, and product launches.

Track daily sales performance and report issues to the Supervisor or Store Manager.

Support team efforts to meet overall outlet performance goals.

Compliance & Company Standards

Adhere to company policies, procedures, and code of conduct.

Comply with retail operational guidelines, pricing policies, and SOPs.

Follow loss prevention, security, and inventory control procedures.

Attend required training and briefings as scheduled.

Qualifications / Experience / Knowledge:

Education & Experience

SPM and above.

Prior experience in retail, sales, or customer service is an advantage.

Fresh graduates and candidates without experience are welcome to apply.

Skills & Knowledge

Basic communication skills in English and Bahasa Malaysia (additional languages are an advantage).

Basic numeracy skills for handling transactions.

Familiarity with retail operations and POS systems is an advantage.

Personal Attributes

Customer-focused with a positive and friendly attitude.

Willing to work on shifts, weekends, and public holidays.

Presentable, professional, and well-groomed.

Physically fit to stand for long hours and handle merchandise.

Product knowledge

Teamwork

Accountability

Integrity

Language:

• English
• Bahasa Malaysia
• Ability to speak in Mandarin would be an added advantage

Why Join Us?

• Joining high performing team
• Enjoy a fair work-life balance
• Great working environment

Job Types: Full-time, Part-time

• Health insurance
• Maternity leave
• Opportunities for promotion
• Vision insurance

Job Types: Full-time, Part-time

• Health insurance
• Maternity leave
• Opportunities for promotion
• Vision insurance

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 1,001-5,000 employees

CG Computers Sdn Bhd was established in 1995 dedicated to serving the Apple market. In 2014, CG Computers entered the Android market by launching Urban Republic, a multi-brand mobile and gadget lifestyle store.

Today, CG Computers carries 7 brands under its belt including Switch, Switch+, Urban Republic, Samsung, Sony, Xiaomi and Huawei, and is incredibly humbled to have over 250 outlets across Malaysia and Singapore, serving customers from all walks of life. We are proud to call ourselves the "Apple Destination" for our customers to answer all their needs and questions. We also aim to be the go-to destination for all things smartphones and to provide the best retail experience nationwide.

CG Computers Sdn Bhd was established in 1995 dedicated to serving the Apple market. In 2014, CG Computers entered the Android market by launching Urban Republic, a multi-brand mobile and gadget lifestyle store.

Today, CG Computers carries 7 brands under its belt including Switch, Switch+, Urban Republic, Samsung, Sony, Xiaomi and Huawei, and is incredibly humbled to have over 250 outlets across Malaysia and Singapore, serving customers from all walks of life. We are proud to call ourselves the "Apple Destination" for our customers to answer all their needs and questions. We also aim to be the go-to destination for all things smartphones and to provide the best retail experience nationwide.

What can I earn as a Retail Sales Associate