Part Time Customer Care

Machines Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Machines Sdn Bhd is a Malaysia-based Apple Premium Reseller with a strong presence nationwide. The company operates 70 stores and has been an Apple Authorized Service Provider since 2007, underscoring a deep commitment to Apple products and service quality.

The role focuses on delivering excellent customer service across channels, resolving inquiries, and maintaining detailed records. It welcomes fresh graduates and candidates willing to work shifts, including weekends and public holidays.

Qualifications

• Prior experience in Customer Service is an added advantage.
• Fresh graduates are encouraged to apply.
• Willing to work on shifts, including weekends and public holidays where required.
• Good communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.

Responsibilities

• Communicate with customers via telephone, live chat, email, and other channels to provide information about products and services, address enquiries, and obtain details of complaints or concerns.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
• Enhance and improve current process.
• Ensuring Customer Service satisfaction with clients.
• Following process and procedure of the Company.

Skills

Customer service

Communication

Interpersonal skills

Positive attitude

Tools

Microsoft Office

Job description

Communicate with customers via telephone, live chat, email, and other communication channels to provide information about products and services, address enquiries, and obtain details of complaints or concerns.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Review policy terms to determine whether handling compliance. Maintain and update SOP and record.

Enhance and improve current process.

Ensuring Customer Service satisfaction with clients

Following process and procedure of the Company.

Job Requirements

Prior experience in Customer Service is an added advantage.

Computer literate with basic proficiency in Microsoft Office and other relevant systems.

Fresh graduates are encouraged to apply.

Willing to work on shifts, including weekends and public holidays where required.

Good communication and interpersonal skills.

Customer-oriented with a positive and professional attitude.

Machines, founded in 2006, has emerged as a prominent Apple Premium Reseller (APR) in Malaysia with a strong commitment to becoming the ultimate destination for Apple enthusiasts. With a burgeoning presence of 70 stores nationwide, we continue to expand our reach and influence in the market.

Our evolution extends beyond retail, as in 2007, we obtained the esteemed designation of an Apple Authorized Service Provider (ASP), further solidifying our dedication to the Apple ecosystem.

The Machines store concept is designed to provide a comprehensive experience for our valued customers. Our stores feature an extensive array of Apple-related accessories, alongside an impressive array of demo units, allowing customers to immerse themselves in the world of Apple technology. Moreover, we take pride in offering the most extensive selection of Apple accessories in Malaysia.

At Machines, we are driven by a passion for Apple products and a commitment to delivering the highest level of service and expertise to our customers. We remain dedicated to being the foremost choice for all things Apple in Malaysia.

Machines, founded in 2006, has emerged as a prominent Apple Premium Reseller (APR) in Malaysia with a strong commitment to becoming the ultimate destination for Apple enthusiasts. With a burgeoning presence of 70 stores nationwide, we continue to expand our reach and influence in the market.

Our evolution extends beyond retail, as in 2007, we obtained the esteemed designation of an Apple Authorized Service Provider (ASP), further solidifying our dedication to the Apple ecosystem.

The Machines store concept is designed to provide a comprehensive experience for our valued customers. Our stores feature an extensive array of Apple-related accessories, alongside an impressive array of demo units, allowing customers to immerse themselves in the world of Apple technology. Moreover, we take pride in offering the most extensive selection of Apple accessories in Malaysia.

At Machines, we are driven by a passion for Apple products and a commitment to delivering the highest level of service and expertise to our customers. We remain dedicated to being the foremost choice for all things Apple in Malaysia.