Retail Tech Support Specialist - Diagnostics & Service

CG Computers Sdn Bhd

Shah Alam

On-site

MYR 28,000 - 47,000

Full time

2 days ago

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Job summary

CG Computers Sdn Bhd in Shah Alam invites a diligent Support Technician to join our dynamic retail team. You will help maintain service quality by diagnosing issues, assisting customers, and ensuring smooth repair workflows across our stores.

The role requires a diploma or certificate in electronics or IT, 1–2 years in technical repair or customer service, and strong problem solving. Weekend and event coverage may be needed to support our retail ecosystem.

Qualifications

Diploma or Certificate in Electronics, IT, or related technical field.
1–2 years in technical repair or customer service, preferably in retail.
Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills.

Responsibilities

Maintain a clean and safe service area by performing daily cleaning of tools and workspace.
Organise and prioritise pending repair units for efficient workflow.
Attend to customer reservations promptly and assist walk-in customers with diagnostics and troubleshooting.
Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.
Update service system records throughout the day for accurate status tracking.
Provide upgrade and trade-in advice, recommending suitable options based on customer needs and device condition.
Support in-store activities and company events, ensuring technical readiness and smooth operations.