Retail Technical & Repair Specialist

Apple, Inc.; Selangor; On-site; MYR 32,000 - 46,000; Full time

Job summary

Apple Retail in Malaysia seeks a Technical Specialist to deliver exceptional customer service and skilled troubleshooting for Apple products and services. You will educate customers on repair options, assist with repairs and repairs processes, and support team leaders by addressing recurring issues to improve overall service quality.

You should be available to work a schedule that may include nights, weekends, and public holidays in the retail store, and be proficient in the local language.

Qualifications

• Availability to work nights, weekends, and public holidays in the retail store.
• Proficient in the local language, both written and spoken.
• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify root causes of issues in a customer service environment.

Responsibilities

• Develop knowledge of Apple products, services, and Genius Bar repair processes to support efficient repairs.
• Support customers with issues using Apple tools and resources.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Educate customers on repair options and Apple products and services.

Skills

Technical support

Genius Bar

Customer service

Troubleshooting

Job description

Apple Retail in Malaysia seeks a Technical Specialist to deliver exceptional customer service and skilled troubleshooting for Apple products and services. You will educate customers on repair options, assist with repairs and repairs processes, and support team leaders by addressing recurring issues to improve overall service quality.

You should be available to work a schedule that may include nights, weekends, and public holidays in the retail store, and be proficient in the local language.