Retail Tech Support & Repairs Specialist (Flexible Hours)

CG Computers Sdn Bhd; Subang Jaya; On-site; MYR 42,000 - 72,000; Full time

Job summary

CG Computers Sdn Bhd is seeking a Service Technician to join our dynamic retail team. You will ensure smooth service operations, assist customers with diagnostics, and provide upgrade/trade-in guidance.

Attention to detail and strong communication are essential to support daily repair workflow in a fast-paced environment. The role requires a Diploma or Certificate in Electronics or IT, with 1–2 years in technical repair or customer service, preferably in retail.

Qualifications

• Diploma or Certificate in Electronics, IT, or related technical field.
• 1-2 years in technical repair or customer service, preferably in retail.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Maintain a clean and safe service area by performing daily cleaning of tools and workspace.
• Organise and prioritise pending repair units for efficient workflow.
• Attend to customer reservations promptly and assist walk-in customers with diagnostics and troubleshooting.
• Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.
• Update service system records throughout the day for accurate status tracking.
• Provide upgrade and trade-in advice, recommending suitable options based on customer needs and device condition.
• Support in-store activities and company events, ensuring technical readiness and smooth operations.

Education

Diploma or Certificate in Electronics/IT

Job description

CG Computers Sdn Bhd is seeking a Service Technician to join our dynamic retail team. You will ensure smooth service operations, assist customers with diagnostics, and provide upgrade/trade-in guidance.

Attention to detail and strong communication are essential to support daily repair workflow in a fast-paced environment. The role requires a Diploma or Certificate in Electronics or IT, with 1–2 years in technical repair or customer service, preferably in retail.