Support Technician (Bandar Sunway, Selangor)

CG Computers Sdn Bhd; Subang Jaya; On-site; MYR 42,000 - 72,000; Full time

Job summary

CG Computers Sdn Bhd is seeking a Service Technician to join our dynamic retail team. You will ensure smooth service operations, assist customers with diagnostics, and provide upgrade/trade-in guidance.

Attention to detail and strong communication are essential to support daily repair workflow in a fast-paced environment. The role requires a Diploma or Certificate in Electronics or IT, with 1–2 years in technical repair or customer service, preferably in retail.

Qualifications

• Diploma or Certificate in Electronics, IT, or related technical field.
• 1-2 years in technical repair or customer service, preferably in retail.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Maintain a clean and safe service area by performing daily cleaning of tools and workspace.
• Organise and prioritise pending repair units for efficient workflow.
• Attend to customer reservations promptly and assist walk-in customers with diagnostics and troubleshooting.
• Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.
• Update service system records throughout the day for accurate status tracking.
• Provide upgrade and trade-in advice, recommending suitable options based on customer needs and device condition.
• Support in-store activities and company events, ensuring technical readiness and smooth operations.

Education

Diploma or Certificate in Electronics/IT

Job description

Join our team and be part of a dynamic retail environment where technical expertise meets exceptional customer service. We are looking for a dedicated Service Technician to ensure smooth service operations and deliver outstanding customer experiences.

Key Responsibilities:

Maintain a clean and safe service area by performing daily cleaning of tools and workspace.

Organise and prioritise pending repair units for efficient workflow.

Attend to customer reservations promptly and assist walk-in customers with diagnostics and troubleshooting.

Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.

Update service system records throughout the day for accurate status tracking.

Provide upgrade and trade-in advice, recommending suitable options based on customer needs and device condition.

Support in-store activities and company events, ensuring technical readiness and smooth operations.

What We're Looking For?

Education: Diploma or Certificate in Electronics, IT, or related technical field.

Experience: 1-2 years in technical repair or customer service, preferably in retail.

Strong troubleshooting and problem-solving abilities.

Excellent communication and customer service skills.

Ability to manage multiple priorities in a fast-paced environment.

Other Requirements:

Physical ability to handle products.

Willingness to work flexible hours, including weekends and events.

CG Computers Sdn Bhd was established in 1995 dedicated to serving the Apple market. In 2014, CG Computers entered the Android market by launching Urban Republic, a multi-brand mobile and gadget lifestyle store.

Today, CG Computers carries 7 brands under its belt including Switch, Switch+, Urban Republic, Samsung, Sony, Xiaomi and Huawei, and is incredibly humbled to have over 250 outlets across Malaysia and Singapore, serving customers from all walks of life. We are proud to call ourselves the "Apple Destination" for our customers to answer all their needs and questions. We also aim to be the go-to destination for all things smartphones and to provide the best retail experience nationwide.

CG Computers Sdn Bhd was established in 1995 dedicated to serving the Apple market. In 2014, CG Computers entered the Android market by launching Urban Republic, a multi-brand mobile and gadget lifestyle store.

Today, CG Computers carries 7 brands under its belt including Switch, Switch+, Urban Republic, Samsung, Sony, Xiaomi and Huawei, and is incredibly humbled to have over 250 outlets across Malaysia and Singapore, serving customers from all walks of life. We are proud to call ourselves the "Apple Destination" for our customers to answer all their needs and questions. We also aim to be the go-to destination for all things smartphones and to provide the best retail experience nationwide.