Supervisor Outlet Operations

DKSH Singapore Pte. Ltd.; Petaling Jaya; On-site; MYR 27,000 - 45,000; Full time

Job summary

DKSH Management Ltd. is seeking a Supervisor, Outlet Operations in Petaling Jaya to oversee daily outlet operations, ensuring high standards of service and strong sales performance.

You will monitor stock, handle cash processes, and coordinate with marketing to boost visibility and promotions. The role requires at least a Diploma or SPM, about one year of relevant experience, and a proactive, independent yet collaborative attitude.

Qualifications

• Minimum one year of relevant experience in a related field.
• Diploma or SPM in F&B or equivalent qualification.
• Strong interpersonal and communication skills.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Support daily and monthly sales performance to achieve targets.
• Maintain high standards of customer service and quality in gift item production.
• Ensure stock management and cash/card handling procedures are followed.
• Uphold company policies and regulatory compliance among the team.
• Assist planning and execution of marketing and promotional activities to boost visibility and sales.
• Perform administrative and coordination tasks as required.

Skills

Interpersonal skills

Fast-learning

Teamwork

Flexible shifts

Education

SPM or Diploma in F&B

Job description

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Title: Supervisor Outlet Operations

Location: Petaling Jaya, 10, MY, 47301

Global Business Unit: CONSUMER GOODS

Job Function: Sales

Requisition Number: 249234

Description:
Internal Job Description

Supervisor, Outlet Operations

About the Role

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.