Supervisor Outlet Operations

DKSH; Ipoh; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH in Malaysia (Ipoh) is seeking a Supervisor, Outlet Operations to help manage daily store activities, ensure top customer service, and support sales targets. You will oversee stock, cash handling, and team discipline while coordinating promotions and events to boost outlet performance.

The role requires a Diploma or SPM in F&B or related field, at least one year of experience, and a proactive, team-oriented attitude with flexibility to work shifts, public holidays, and weekends.

Qualifications

• SPM or Diploma in F&B or relevant qualification.
• At least 1 year of working experience in related field.
• Dynamic, self-motivated with good interpersonal skills and ability to work independently or in a team.
• Willingness to work shifts, public holidays and weekends.
• Positive attitude and professional disposition.

Responsibilities

• Support business performance by understanding daily and monthly sales results and contribute to achieving business outcomes.
• Maintain high standards of customer service and gift item production; monitor and ensure quality standards.
• Safeguard stock management and cash/credit card handling procedures; investigate discrepancies promptly.
• Promote a compliant and disciplined team environment and ensure adherence to company policies.
• Assist in planning and execution of marketing/promotional activities to boost outlet visibility and sales.
• Handle administrative and coordination tasks as required.

Skills

Customer service

Interpersonal skills

Teamwork

Shift work

Education

SPM / Diploma in F&B

Job description

Supervisor, Outlet Operations

About The Role

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.