Supervisor Outlet Operations

DKSH; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH is seeking a Supervisor, Outlet Operations in Petaling Jaya to support efficient outlet management, uphold high customer service standards, and drive sales performance across outlets.

You will monitor daily sales, ensure stock integrity and cash handling compliance, and collaborate with the team to deliver a compliant, professional store environment. This role requires 1+ year of experience and a positive, adaptable attitude.

Qualifications

• SPM or Diploma in F&B or equivalent qualification.
• At least 1 year of relevant work experience.
• Strong interpersonal and customer service skills.

Responsibilities

• Support business performance by understanding daily and monthly sales results to contribute to business outcomes.
• Maintain high standards of customer service and gift item production by monitoring service and quality standards.
• Ensure stock management, and cash and credit card handling procedures are followed with discrepancies investigated and resolved.
• Foster a compliant and disciplined team environment by adhering to company policies and regulations.
• Assist planning and execution of marketing and promotional activities to drive outlet visibility and sales.
• Perform administrative duties and coordination tasks as required.

Skills

Interpersonal skills

Customer service

Independent & teamwork

Education

SPM/ Diploma in F&B

Job description

Internal Job Description

Supervisor, Outlet Operations

About The Role

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.