Executive Outlet Operations

DKSH Management Ltd.; Miri; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH seeks an Executive, Outlet Operations in Miri to drive sales performance across retail outlets and uphold service standards. You will monitor sales, support promotions, and ensure smooth day-to-day operations, with a focus on customer experience and adherence to company policies.

The role requires a SPM or Diploma in F&B, at least 1 year in a related field, and strong interpersonal skills. You should be able to work independently or with a team, including shifts, holidays, and weekends.

Qualifications

• SPM or Diploma in Food and Beverage (F&B) or a related qualification.
• Minimum 1 year of working experience in a related field.
• Dynamic, self-motivated with excellent interpersonal skills.
• Ability to work independently and as part of a team.
• Good working attitude and willingness to work shifts, holidays and weekends.

Responsibilities

• Monitor daily and monthly sales performance across outlets.
• Maintain high standards of customer service and gift item production.
• Ensure compliance with stock, cash, and credit card handling procedures.
• Foster accountability and adherence to company rules and standards.
• Support planning and execution of marketing and promotional activities.
• Handle administrative duties and coordination tasks as required.

Job description

Select how often (in days) to receive an alert:

Title: Executive Outlet Operations

Location: Miri, MY

Global Business Unit: CONSUMER GOODS

Job Function: Sales

Requisition Number: 247101

Description:
About the Role
The Executive, Outlet Operations plays a key role in driving sales performance and maintaining exceptional service standards across DKSH's retail outlets. This role contributes directly to the Sales function by ensuring smooth day-to-day operations, strong customer experiences, and consistent adherence to company standards.
What You Will Deliver

• Monitor daily and monthly sales performance and actively contribute to achieving maximum business results across assigned outlets
• Maintain consistently high standards of customer service and gift item production, ensuring agreed benchmarks are regularly reviewed and upheld
• Ensure full compliance with stock, cash, and credit card handling procedures, investigating and resolving any discrepancies with appropriate and timely action
• Foster a culture of accountability by ensuring team members adhere to company rules, regulations, and operational standards at all times
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and customer engagement
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B), or a relevant qualification
• Minimum 1 year of working experience in a related field
• Dynamic, self-motivated, and a fast learner with excellent interpersonal skills
• Ability to work both independently and collaboratively as part of a team
• Good working attitude with a pleasant and professional disposition
• Willingness and ability to work shifts, public holidays, and weekends

Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.