Crew Leader, Outlet Operations

DKSH Management Ltd.; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Job summary

DKSH is seeking a Crew Leader, Outlet Operations in Kuala Lumpur to oversee daily outlet activities and lead frontline staff. You will ensure smooth operations, maintain product displays, and uphold merchandising standards to deliver an exceptional in-store experience.

The role requires at least 1 year in a related field, SPM/PMR or equivalent, and a willingness to work rotating shifts including holidays and weekends. A positive, customer-oriented attitude is essential.

Qualifications

• SPM/PMR or equivalent qualification is required.
• Minimum 1 year working experience in a related field.
• Willingness to work rotating shifts, public holidays and weekends.
• Ability to lead a team in a fast-paced outlet environment.
• Positive, customer-oriented attitude.

Responsibilities

• Oversee daily outlet operations and ensure smooth functioning.
• Maintain clean, well-stocked product displays.
• Uphold housekeeping and merchandising standards.
• Support packaging and gift wrapping operations.
• Deliver attentive customer service.
• Lead and motivate frontline team members.
• Coordinate administrative tasks as needed.
• Assist with ensuring product availability.

Skills

Team leadership

Customer service

Merchandising

Sales support

Education

SPM/PMR or equivalent qualification

Job description

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Title: Crew Leader, Outlet Operations

Location: Kuala Lumpur, MY

Global Business Unit: CONSUMER GOODS

Job Function: Sales

Requisition Number: 249597

Description:

About The Role

The Crew Leader, Outlet Operations plays a hands-on role in ensuring the smooth and consistent daily running of DKSH's Consumer Goods outlet, delivering a positive and engaging in-store experience for every customer. This role combines operational ownership with frontline team leadership, contributing directly to outlet performance and customer satisfaction within the Sales function.

What You Will Deliver

• Ensure consistent preparation and quality of baked goods in line with outlet standards to maintain product availability at all times
• Maintain cleanliness and replenishment of product display units to uphold a well-presented and fully stocked outlet environment
• Uphold consistent housekeeping and merchandising standards across the outlet to support a welcoming customer experience
• Support gift wrapping and packaging operations to meet customer needs and expectations
• Contribute to effective product display and visual merchandising to drive customer engagement and in-store sales
• Deliver attentive and professional customer service to enhance the overall in-store experience
• Lead and guide team members in daily outlet operations to ensure smooth, efficient, and consistent workflow
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Penilaian Menengah Rendah (PMR), or an equivalent qualification
• Minimum 1 year of working experience in a related field
• Willingness and ability to work on rotating shifts, public holidays, and weekends
• Demonstrated ability to lead and guide team members in a fast-paced operational environment
• Positive working attitude with a professional and customer-oriented disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.