Crew Member Outlet Operations

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 17,000 - 19,000; Full time

Job summary

DKSH is seeking a Crew Member, Outlet Operations in Petaling Jaya to join the retail outlet team and deliver a welcoming customer experience while maintaining product quality, presentation and store cleanliness. You will support daily outlet operations within the Sales function.

School leavers are encouraged to apply; strong communication in Bahasa Malaysia and English is required. You must be willing to work a six-day schedule, including weekends and public holidays, at assigned outlets.

Qualifications

• Fluent in Bahasa Malaysia and English.
• Willing to work shifts, weekends and public holidays on a six-day schedule.
• Based at the assigned outlet in Petaling Jaya.

Responsibilities

• Prepare and bake products to standard, ensuring availability and freshness are maintained at all times
• Maintain a fully stocked and clean product display area to support a consistently excellent customer experience
• Uphold housekeeping and hygiene standards across the outlet to ensure a tidy, organized, and welcoming environment
• Assist in the wrapping of gift items and product display arrangements to enhance visual merchandising standards
• Support customer service activities to ensure every customer interaction is positive and service-oriented
• Administrative duties and coordination tasks as required

Skills

Bahasa Malaysia

English

Customer service

Communication

Teamwork

Shift work

Job description

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Title: Crew Member Outlet Operations

Location: Petaling Jaya, MY

Global Business Unit: CONSUMER GOODS

Job Function: Sales

Requisition Number: 246426

About The Role

The Crew Member, Outlet Operations is an essential part of DKSH's retail outlet team, delivering a welcoming customer experience and maintaining high standards of product quality, presentation, and store cleanliness. This role contributes directly to the Sales function by supporting daily outlet operations and creating a positive environment for both customers and colleagues.

What You Will Deliver

• Prepare and bake products to standard, ensuring product availability and freshness are maintained at all times
• Maintain a fully stocked and clean product display area to support a consistently excellent customer experience
• Uphold housekeeping and hygiene standards across the outlet to ensure a tidy, organized, and welcoming environment
• Assist in the wrapping of gift items and product display arrangements to enhance visual merchandising standards
• Support customer service activities to ensure every customer interaction is positive and service-oriented
• Administrative duties and coordination tasks as required

What You Bring

• School leavers are encouraged to apply as comprehensive training will be provided
• Good working attitude with a pleasant and professional disposition
• Ability to communicate effectively in Bahasa Malaysia and English
• Willingness to work shifts, weekends, and public holidays on a six-day working week schedule
• Willingness to be based and work at assigned outlet locations

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.