Supervisor Outlet Operations

DKSH; Kuala Lumpur; On-site; MYR 33,000 - 45,000; Full time

Job summary

DKSH Kuala Lumpur is seeking a Supervisor, Outlet Operations to help manage daily outlet operations, deliver strong customer service, and drive sales targets. You will monitor daily and monthly results and ensure consistency in service quality.

The role requires at least a SPM or Diploma in F&B, one year of related experience, and a proactive, independent, team-oriented approach. Flexibility to work shifts, holidays, and weekends is essential.

Qualifications

• SPM or Diploma in F&B or relevant qualification.
• At least one year of working experience.
• Dynamic, self-motivated, fast-learning with excellent interpersonal skills.
• Willingness to work shifts, public holidays, and weekends.
• Positive, professional attitude.

Responsibilities

• Monitor daily and monthly sales to support performance.
• Maintain high customer service standards and gift item production.
• Safeguard stock and cash handling; investigate discrepancies.
• Ensure team adheres to company policies and regulations.
• Assist planning and execution of marketing and promotional activities.
• Perform administrative and coordination tasks.

Skills

Interpersonal skills

Independent work

Fast-learning

Education

SPM or Diploma in F&B

Job description

Supervisor, Outlet Operations

About The Role

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.