Supervisor Outlet Operations

DKSH; Klang City; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH is seeking a Supervisor, Outlet Operations in Malaysia to support efficient outlet management and drive sales performance. You will help deliver exceptional customer experiences while ensuring stock accuracy and compliance with company policies.

Responsibilities include monitoring daily sales, supervising a small team, coordinating promotions, and handling stock and cash procedures. A positive attitude and the ability to work shifts, weekends, and holidays are essential.

Qualifications

• Experience in customer service or retail operations is required.
• Knowledge of stock management and cash handling is helpful.
• Strong interpersonal and communication skills with a proactive attitude.

Responsibilities

• Monitor daily/monthly sales results to support target achievement.
• Maintain high standards of customer service and product presentation.
• Manage stock integrity and cash/credit card handling, investigate discrepancies.
• Ensure team adheres to policies and maintains discipline.
• Assist in planning marketing or promotional activities to boost visibility and sales.
• Perform administrative and coordination tasks as needed.

Skills

Customer service

Sales analysis

Teamwork

Communication

Attention to detail

Education

SPM or Diploma in F&B

Job description

Supervisor, Outlet Operations

About The Role

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.