Supervisor Outlet Operations

DKSH; Kuala Lumpur; In loco; MYR 39.000 - 61.000; Tempo pieno

Descrizione del lavoro

DKSH Malaysia is seeking a Supervisor, Outlet Operations to help manage daily outlet performance and deliver a superior customer experience. You will monitor sales, maintain service quality, and ensure secure stock and cash handling across shifts.

The role requires a proactive, flexible individual with at least one year in a related field, ready to work shifts, public holidays, and weekends, contributing to a collaborative and compliant team environment.

Competenze

• SPM or Diploma in F&B or equivalent.
• Minimum 1 year of related work experience.
• Strong interpersonal skills, ability to work independently and as part of a team.

Mansioni

• Monitor daily and monthly sales results to support business performance.
• Maintain high standards of customer service and gift item production.
• Ensure stock management and cash/credit card handling procedures are followed and discrepancies investigated.
• Promote compliance with company policies and a disciplined team environment.
• Assist with planning and execution of marketing and promotional activities to boost visibility and sales.
• Handle administrative and coordination tasks as required.

Conoscenze

Interpersonal skills

Independent work

Team collaboration

Customer service

Formazione

SPM or Diploma in F&B

Descrizione del lavoro

Supervisor, Outlet Operations

About The Role

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.