Executive Outlet Operations

DKSH Malaysia Sdn Bhd; Malaysia; On-site; MYR 28,000 - 45,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an Executive, Outlet Operations to drive sales performance across retail outlets and ensure exceptional service. You will monitor daily results, uphold standards, and support marketing activities to boost visibility and customer engagement.

The role requires a minimum of 1 year in a related field, SPM or Diploma in F&B, and the ability to work shifts, holidays, and weekends. A dynamic, team-oriented and professional attitude is essential.

Qualifications

• SPM or Diploma in F&B or relevant qualification.
• Minimum 1 year of working experience in a related field.
• Dynamic, self-motivated with excellent interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to work shifts, public holidays, and weekends.

Responsibilities

• Monitor daily and monthly sales performance and contribute to achieving maximum business results across outlets.
• Maintain high standards of customer service and gift item production.
• Ensure compliance with stock, cash, and credit card handling procedures; investigate discrepancies.
• Foster accountability and adherence to company rules and standards by team members.
• Support planning and execution of marketing and promotional activities to drive outlet visibility and engagement.
• Handle administrative duties and coordination tasks as required.

Skills

Customer service

Team player

Attention to detail

Education

SPM or Diploma in F&B

Job description

The Executive, Outlet Operations plays a key role in driving sales performance and maintaining exceptional service standards across DKSH's retail outlets. This role contributes directly to the Sales function by ensuring smooth day-to-day operations, strong customer experiences, and consistent adherence to company standards.

What You Will Deliver

• Monitor daily and monthly sales performance and actively contribute to achieving maximum business results across assigned outlets
• Maintain consistently high standards of customer service and gift item production, ensuring agreed benchmarks are regularly reviewed and upheld
• Ensure full compliance with stock, cash, and credit card handling procedures, investigating and resolving any discrepancies with appropriate and timely action
• Foster a culture of accountability by ensuring team members adhere to company rules, regulations, and operational standards at all times
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and customer engagement
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B), or a relevant qualification
• Minimum 1 year of working experience in a related field
• Dynamic, self-motivated, and a fast learner with excellent interpersonal skills
• Ability to work both independently and collaboratively as part of a team
• Good working attitude with a pleasant and professional disposition
• Willingness and ability to work shifts, public holidays, and weekends

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

Researching careers? Find all the information and tips you need on career advice.