Supervisor Outlet Operations

DKSH Malaysia Sdn Bhd; Malaysia; On-site; MYR 28,000 - 39,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a customer-focused Sales Support Assistant to help drive store performance and uphold service and quality standards. You will monitor daily and monthly sales results, safeguard stock integrity, and manage cash and card handling procedures with diligence.

A positive attitude and ability to work both independently and in a team are essential. The role requires SPM or Diploma in F&B, at least one year of related experience, strong interpersonal skills, and

Qualifications

• SPM or Diploma in F&B or related qualification.
• At least 1 year of work experience in a related field.
• Strong interpersonal skills and ability to work independently and in a team.

Responsibilities

• Maintain understanding of daily and monthly sales results.
• Uphold service and quality standards for customers and gift item production.
• Safeguard stock management and cash/card handling procedures; investigate discrepancies.
• Promote compliance with company policies and a disciplined team environment.
• Support planning and execution of marketing and promotional activities.
• Perform administrative and coordination tasks as required.

Skills

Customer service

Interpersonal skills

Teamwork

Education

SPM / Diploma in F&B

Job description

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.