Supervisor Outlet Operations

DKSH; Johor Bahru; On-site; MYR 28,000 - 42,000; Full time

Job summary

DKSH is seeking a Supervisor, Outlet Operations in Malaysia to oversee daily outlet activities and ensure top-tier customer service and sales performance. You will monitor sales metrics, enforce stock and cash handling procedures, and support promotional initiatives to drive visibility and outcomes.

The role requires a qualification in SPM or F&B, at least one year of related experience, and a proactive, team-oriented mindset with a willingness to work shifts, holidays, and weekends.

Qualifications

• SPM or Diploma in F&B or equivalent qualification.
• At least 1 year of related work experience.
• Dynamic, self-motivated and fast-learning with excellent interpersonal skills and the ability to work independently as well as collaboratively.
• Flexible to work shifts, public holidays and weekends.

Responsibilities

• Support daily and monthly sales results to aid business performance.
• Maintain high customer service standards and quality in gift item production.
• Ensure stock management accuracy and proper cash/credit handling with discrepancies resolved.
• Foster a compliant and disciplined team environment adhering to company policies.
• Assist in planning and executing marketing/promotional activities to boost outlet visibility and sales.
• Perform administrative duties and coordination tasks as required.

Skills

Customer service

Interpersonal skills

Independent work

Team collaboration

Fast learner

Shift flexibility

Education

SPM

Diploma in F&B

Job description

Supervisor, Outlet Operations

About The Role

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.