Executive Outlet Operations

DKSH; Miri; Sur place; MYR 33 000 - 60 000; Plein temps

Résumé du poste

DKSH in Malaysia is seeking an Executive, Outlet Operations to drive sales performance and uphold exceptional service across our retail outlets. You will help ensure smooth daily operations, deliver strong customer experiences, and enforce company standards.

You will monitor sales, support promotions, manage stock and cash handling, and collaborate with the team to maintain high service levels. The role requires a proactive, reliable professional able to work shifts including public holidays and

Qualifications

• SPM or Diploma in F&B or equivalent.
• Minimum 1 year of experience in a related field.
• Willingness to work shifts, public holidays and weekends.
• Excellent interpersonal and communication skills.

Responsabilités

• Monitor daily and monthly sales performance across outlets.
• Maintain high standards of customer service and gift item production.
• Ensure stock, cash and card handling procedures are followed and discrepancies resolved.
• Enforce company rules and operational standards among team members.
• Assist in planning and executing marketing and promotions to boost visibility.

Connaissances

Interpersonal skills

Fast learner

Self-motivated

Teamwork

Formation

SPM/Diploma (F&B)

Description du poste

About The Role

The Executive, Outlet Operations plays a key role in driving sales performance and maintaining exceptional service standards across DKSH's retail outlets. This role contributes directly to the Sales function by ensuring smooth day-to-day operations, strong customer experiences, and consistent adherence to company standards.

What You Will Deliver

• Monitor daily and monthly sales performance and actively contribute to achieving maximum business results across assigned outlets
• Maintain consistently high standards of customer service and gift item production, ensuring agreed benchmarks are regularly reviewed and upheld
• Ensure full compliance with stock, cash, and credit card handling procedures, investigating and resolving any discrepancies with appropriate and timely action
• Foster a culture of accountability by ensuring team members adhere to company rules, regulations, and operational standards at all times
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and customer engagement
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B), or a relevant qualification
• Minimum 1 year of working experience in a related field
• Dynamic, self-motivated, and a fast learner with excellent interpersonal skills
• Ability to work both independently and collaboratively as part of a team
• Good working attitude with a pleasant and professional disposition
• Willingness and ability to work shifts, public holidays, and weekends

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.