Supervisor Outlet Operations

DKSH; Ipoh; On-site; MYR 39,000 - 61,000; Full time

Job summary

DKSH Malaysia invites applications for Supervisor, Outlet Operations to help manage daily outlet activity and drive sales performance. You will monitor sales results and ensure exceptional customer experiences at the point of sale.

The role emphasizes stock control, cash and card handling integrity, policy compliance, and support for marketing activities. A dynamic, team-oriented candidate with a positive attitude is sought.

Qualifications

• SPM or Diploma in F&B or related qualification.
• Minimum 1 year of experience in a related field.
• Dynamic, self-motivated with excellent interpersonal skills and ability to work independently as well as collaboratively within a team.
• Flexibility to work shifts, public holidays and weekends.
• Positive working attitude and professional demeanor.

Responsibilities

• Support business performance by understanding daily and monthly sales results.
• Uphold high standards of customer service and gift item production through regular monitoring.
• Safeguard stock management and cash/credit card procedures, investigating discrepancies promptly.
• Maintain a compliant, disciplined team environment by enforcing company policies.
• Assist in planning and executing marketing and promotional activities to boost visibility and sales.
• Perform administrative duties and coordination tasks as required.

Skills

Interpersonal skills

Self-motivation

Fast learner

Independent & team work

Positive attitude

Education

SPM or Diploma in F&B or related qualification

Job description

Supervisor, Outlet Operations

About The Role

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekends
• A positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.