Supervisor Outlet Operations

DKSH; Sepang; On-site; MYR 39,000 - 61,000; Full time

Job summary

DKSH Malaysia is seeking a Supervisor in Outlet Operations to support daily sales, ensure service quality, and safeguard stock and cash handling. You will lead a small team, coordinate promotions, and assist in administering outlet processes.

The role requires at least 1 year in a related field, strong interpersonal skills, and flexibility to work shifts, weekends, and holidays in a fast-paced retail environment.

Qualifications

• SPM or Diploma in F&B or equivalent.
• At least 1 year of experience in a related field.
• Strong interpersonal and communication skills; able to work independently or in a team.
• Willingness to work shifts, public holidays and weekends.

Responsibilities

• Support daily and monthly sales performance and drive business outcomes.
• Maintain high standards of customer service and gift item production.
• Safeguard stock, cash and card handling procedures and investigate discrepancies.
• Ensure team adheres to company policies and regulations.
• Support planning and execution of marketing and promotional activities.
• Handle administrative and coordination tasks as required.

Skills

Interpersonal skills

Fast learner

Self-motivated

Team player

Education

SPM

Diploma in F&B

Tools

POS system

Cash handling

Stock management

Job description

Internal Job Description

Supervisor, Outlet Operations

About The Role

The Supervisor, Outlet Operations is responsible for supporting the efficient and consistent management of outlet operations, ensuring high standards of customer service and sales performance are maintained. This role contributes directly to the achievement of business targets and the delivery of an exceptional customer experience.

What You Will Deliver

• Support business performance by maintaining a comprehensive understanding of daily and monthly sales results, contributing to the achievement of maximum business outcomes
• Uphold consistently high standards of customer service and gift item production by regularly monitoring, checking, and maintaining agreed service and quality standards
• Safeguard operational integrity by ensuring all stock management and cash and credit card handling procedures are strictly adhered to, with any discrepancies promptly investigated and appropriately resolved
• Foster a compliant and disciplined team environment by ensuring all team members adhere to company policies, rules, and regulations
• Support the planning and execution of marketing and promotional activities to drive outlet visibility and sales performance
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Diploma in Food and Beverage (F&B) or a relevant qualification
• At least one year of working experience in a related field
• A dynamic, self-motivated, and fast-learning approach, with excellent interpersonal skills and the ability to work independently as well as collaboratively within a team
• Flexibility and willingness to work shifts, public holidays, and weekendsA positive working attitude with a professional and pleasant disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.