Supervisor (Johor Premium Outlets)

adidas; Johor Bahru; On-site; MYR 47,000 - 67,000; Full time

Job summary

adidas in Malaysia is seeking a Store Supervisor to lead frontline retail associates, drive sales, and uphold brand standards. You will coach staff, manage stock, and ensure excellent customer experiences on the shop floor.

The role requires a minimum 3 years of supervisory experience, a relevant diploma, and proficiency with Microsoft Office. This onsite position supports a diverse, inclusive workplace and brand-aligned store operations.

Qualifications

• Minimum 3 years’ experience as a supervisor or store-in-charge.
• Possess a Diploma in Retail Management, Business Administration, Marketing, or a related field.
• Exposure: Sports, Fashion; FMCG Retail preferred.

Responsibilities

• Meet or exceed store sales and KPI targets using available store resources.
• Identify sales and KPI improvement opportunities and communicate suggestions to store management.
• Lead and supervise staff to achieve sales targets and uphold retail standards.
• Maintain stock management and implement in-store promotions.
• Model exceptional customer service and train team members.
• Train staff on brand and product knowledge across assigned categories.
• Ensure compliance with policies and store operations; maintain cleanliness and safety.
• Collaborate with team members and participate in training programs.

Skills

Leadership

Customer service

Team collaboration

Education

Diploma in Retail Management/Business Administration/Marketing

Tools

Microsoft Office

Job description

Purpose/ Mission

Lead a team of retail associates by example and achieve store sales target by:

• Diligently executing store operations with a special focus on selected functional areas.
• Providing Support and feedback to retail professionals.
• Passionately inspiring consumer loyalty to the brand through direct/indirect active selling.

Accountabilities

Sales & Business Acumen

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them.
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.
• Manage and supervise the staff in the stores to achieve sales target.
• Lead the store personnel to implement and adhere to the retail management standards to level of excellence.
• Maintain an effective stock management system to maximize sales and profitability and minimize shrinkage.
• Implement seasonal/quarterly merchandise launch and in-store marketing promotion.

Customer Service

• Be a role model for customer service and meeting or exceeding customers’ expectations.
• Share your customer service experience and train selected team members to fine-tune their service skills.
• Be a resource for Retail Professionals in dealing with complex customer service situations and lead store personnel to consistently deliver excellent customer service by ensuring a good management presence on the selling floor always.

Brand and Products

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers.
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable).

Operations and Processes

• Adhere to all established policies and procedures.
• Execute and maintain established Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor.
• Conduct stock check and manage fitting room or stock room.
• Complete cash register transactions quickly and accurately.
• To keep the store environment clean, neat and tidy.
• To replenish merchandise, conduct stock check and manage fitting room or stock room.
• Minimize loss in both, the stockroom and the sales floor.
• Perform all store operations in a safe, effective and efficient manner.

Teamwork and Leadership

• Collaborate productively and respectfully with team members.
• Make yourself available to support other team members when needed.
• Complete all applicable training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve your performance.

Professional Background/ Experience

• Functional: Minimum 3 years’ experience as a supervisor or store-in-charge
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Exposure: Sports, Fashion
• Education: Possess at least a Diploma in Retail Management, Business Administration, Marketing, or a related field.
• IT: Microsoft Office

Candidates with an equivalent professional certification or extensive relevant retail experience are encouraged to apply.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.