Supervisor (Johor Premium Outlets)

Adidas; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Adidas Kuala Lumpur is seeking a Store Supervisor to lead a team of retail associates and drive store sales through exemplary operations, customer service, and brand engagement.

You will oversee daily activities, manage stock, train staff, and ensure adherence to visual merchandising standards while delivering outstanding shopper experiences in a fast-paced environment. This full-time role requires a minimum 3 years in a supervisory retail position.

Qualifications

• 3+ years of supervisory retail experience
• Experience in apparel/fashion/FMCG retail preferred
• Proven leadership and people-management abilities
• Strong communication and customer service skills
• IT literacy including Microsoft Office applications

Responsibilities

• Lead and motivate a team of retail associates to meet sales targets
• Oversee store operations, stock management, and loss prevention
• Maintain visual merchandising standards and store cleanliness
• Provide coaching and feedback to staff to improve performance
• Deliver excellent customer service and brand representation on the shop floor
• Collaborate with store management to drive commercial success

Skills

Microsoft Office

Education

Diploma in Retail Management

Job description

Purpose/ Mission:

Lead a team of retail associates by example and achieve store sales target by:

• Diligently executing store operations with a special focus on selected functional areas.
• Providing Support and feedback to retail professionals.
• Passionately inspiring consumer loyalty to the brand through direct/indirect active selling.

Accountabilities:

Sales & Business Acumen

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them.
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.
• Manage and supervise the staff in the stores to achieve sales target.
• Lead the store personnel to implement and adhere to the retail management standards to level of excellence.
• Maintain an effective stock management system to maximize sales and profitability and minimize shrinkage.
• Implement seasonal/quarterly merchandise launch and in-store marketing promotion.

Customer Service

• Be a role model for customer service and meeting or exceeding customers' expectations.
• Share your customer service experience and train selected team members to fine-tune their service skills.
• Be a resource for Retail Professionals in dealing with complex customer service situations and lead store personnel to consistently deliver excellent customer service by ensuring a good management presence on the selling floor always.

Brand and Products

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers.
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable).

Operations and Processes

• Adhere to all established policies and procedures.
• Execute and maintain established Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor.
• Conduct stock check and manage fitting room or stock room.
• Complete cash register transactions quickly and accurately.
• To keep the store environment clean, neat and tidy.
• To replenish merchandise, conduct stock check and manage fitting room or stock room.
• Minimize loss in both, the stockroom and the sales floor.
• Perform all store operations in a safe, effective and efficient manner.

Teamwork and Leadership

• Collaborate productively and respectfully with team members.
• Make yourself available to support other team members when needed.
• Complete all applicable training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve your performance.

Professional Background/ Experience:

• Functional: Minimum 3 years' experience as a supervisor or store-in-charge
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Exposure: Sports, Fashion
• Education: Possess at least a Diploma in Retail Management, Business Administration, Marketing, or a related field.
• IT: Microsoft Office

Candidates with an equivalent professional certification or extensive relevant retail experience are encouraged to apply.