Product Supervisor - Midvalley KL & IOI Putrajaya

Sports Direct Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Sports Direct Malaysia Sdn Bhd is seeking a capable Retail Supervisor to coach and train sales assistants in product knowledge and customer service standards. You will assist in achieving monthly shop sales targets and support stock replenishment, stock takes, and visual merchandising.

You may stand in for Assistant Shop Manager when needed, ensure operational consistency, maintain shop premises, and provide regular updates on staff performance and customer feedback.

Qualifications

• SPM with at least 2 years’ experience as Supervisor in retail industry
• Diploma with at least 2 years as Sales Assistant (or equivalent)
• Passion for sports and retail industry
• Proven supervisory and management skills
• Strong analytical, problem-solving and decision-making abilities
• Good customer service, communication, and interpersonal skills
• Willing to work long hours, weekends, public holidays and shift duties

Responsibilities

• Assist to coach and train sales assistant in products knowledge and customer service standards
• Assist in achieving monthly sales target of the shop
• Assists in stock replenishment activities
• Assists in stock-take (routine, ad-hoc and/ or annual)
• To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same
• To assist in product display arrangement and visual merchandising
• Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations
• To assist in maintenance and cleaning of shop premises
• To assist in stock take (routine, ad-hoc & annual) as and when required
• Update to Shop Manager on staff performance
• Update to Shop Manager if any Customer feedbacks
• Implement/execute sales & promotion plans as and when required
• Any other legal assignments requested by management from time to time

Skills

Supervisory skills

Management skills

Analytical thinking

Problem solving

Customer service

Communication skills

Interpersonal skills

Shift work

Education

SPM with at least 2 years’ experience as Supervisor

Diploma with at least 2 years as Sales Assistant (or equivalent)

Job description

Assist to coach and train sales assistant in products knowledge and customer service standards

Assist in achieving monthly sales target of the shop

Assists in stock replenishment activities

Assists in stock-take (routine, ad-hoc and/ or annual)

To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same

To assist in product display arrangement and visual merchandising

Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations

To assist in maintenance and cleaning of shop premises

To assist in stock take (routine, ad-hoc & annual) as and when required

Update to Shop Manager on staff performance

Update to Shop Manager if any Customer feedbacks

Implement/execute sales & promotion plans as and when required

Any other legal assignments requested by management from time to time

JOB REQUIREMENT

SPM with at least 2 years’ experience as Supervisor in retail industry / Diploma with at least 2 years as Sales Assistant (or equivalent)

Have passion with Sports and retail industry

Proven supervisory skills and management skills

Have knowledge in analytic, problem solving and decision-making skills

Good customer service, communication and interpersonal skills

Willing to work long hours, weekends, public holidays and shift duty

Sports Direct Malaysia currently operates a total of 41 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey.

Sports Direct Malaysia currently operates a total of 41 retail stores domestically and manages a proprietary SportsDirect.com e-commerce site for domestic and regional fulfillment. Sports Direct Malaysia offers over 70 of the leading authentic global sports brands, offering the widest variety of choice and value. The company employs over 1000 staff with a view to expanding rapidly across Asia in the coming years. We have developed a new generation of stores as part of our multi channel elevation strategy, to enhance the customer experience at every step of the journey.