Senior Retail Associate (Midvalley & Sunway Pyramid)

Lovebonito Holdings Pte Ltd; Kuala Lumpur; On-site; MYR 28,000 - 44,000; Full time

Job summary

Love Bonito Holdings Pte Ltd is seeking a Senior Retail Associate for our Midvalley and Sunway Pyramid stores in Kuala Lumpur. You will work under the Store Manager to lead store operations, promote new arrivals, drive sales, and ensure a seamless shopping experience.

The role requires 2+ years in fashion/retail, strong English and Malay/Mandarin, and a proactive, customer-focused attitude. Full-time, 45 hours weekly, weekend/public holiday shifts.

Qualifications

• 2+ years of relevant work experience, preferably in fashion/retail.
• Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Mandarin.

Responsibilities

• Support day-to-day store operations under supervision.
• Drive store sales performance and KPIs with the team.
• Coach and discipline retail staff as needed.
• Promote new arrivals and best-selling products to boost sales.
• Ensure merchandise availability across colours, sizes, and quantities.
• Receive stock, process returns, and assist stocktakes.
• Handle cashiering and POS transactions.
• Manage store inventory and regular stock counts.
• Build rapport with customers to grow a regular clientele.
• Maintain store upkeep and visual merchandising standards.

Skills

Customer service

English proficiency

Malay/Mandarin proficiency

Multitasking

Education

SPM/Diploma in Retail Management/Fashion or related fields

Job description

Senior Retail Associate (Midvalley & Sunway Pyramid)

We pride ourselves as the best and largest vertically integrated, omni-channel fashion brand in the region. Founded in 2010, we have grown to a 250-people strong team, proudly headquartered in Singapore with country offices in Indonesia and Malaysia, and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets including Hong Kong, China, Philippines, Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei.

We are taking our definition of modern retail global, with our sights set on becoming the most thoughtful brand for everyday style.

Main Responsibilities

Under the supervision of the Store Manager and Store Supervisor, support in day-to-day leadership and key areas of store operations.

Work with the Store Manager and Store Supervisor to drive store sales performance

and retail KPIs.

Provide coaching, counselling and maintaining discipline of all retail staff.

Promote key styles/new arrivals and best-selling products to drive sales and conversion in-store to achieve sales targets.

Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floors.

Receiving and processing new stock, replenishments, returns, damage and transfer, as well as support all stocktake exercises.

Cashiering duties using POS System to process payment.

In charge of store inventory management, monitoring inventory level/ageing inventory and conducting regular stock count.

Managing POS system, daily cash deposits/petty cash.

Establish rapport with potential and current customers to build a strong regular customer base.

Responsible for store maintenance, visual merchandising excellence, and housekeeping duties.

Requirements

A brand ambassador with a passion for the brand and its products

Able to relate to our mission of empowering individuals through style, and have a strong personal sense of style and fashion

A strong people-person who is confident in approaching and engaging customers in genuine conversation

A performance-driven professional who drives sales through a customer-centric approach

A team player with a touch of fun, encouragement, support, and respect in interactions with colleagues

A multitasker with the ability to work quickly in a fast-paced environment, with strong attention to detail

A dependable co-worker who can work independently and proactively

A self-starter with a proactive, hands-on approach — gets things done right and fast

Hours

Full-time: 45 hours per week, 5 days a week, morning and/or afternoon shifts

All staff must be able to work on weekends/public holidays

Qualifications & Experience

2+ years of relevant work experience, preferably in fashion/retail industry

No working experience but willing to learn are welcome to apply

Minimum SPM/Diploma holder in Retail Management/Fashion or related fields

Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Mandarin

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Retail Ambassador?
• How would you rate your English language skills?
• How many years of retail management experience do you have?
• Do you have visual merchandising experience?
• Do you have recovery / retention experience?