Supervisor

adidas (Malaysia) Sdn. Bhd.; Johor Bahru; On-site; MYR 55,000 - 85,000; Full time

Job summary

adidas (Malaysia) Sdn. Bhd. is seeking an experienced retail supervisor to lead a team of store associates and drive sales targets in the Malaysia market.

You will oversee daily store operations, stock management, merchandising standards, and in-store promotions while coaching staff to consistently meet KPI targets.

As Brand Ambassador, you will model exceptional service, uphold brand values, and ensure compliant processes across all store activities.

Qualifications

• Minimum 3 years’ experience as a supervisor or store-in-charge.
• Preferably in apparel/fashion/FW or FMCG Retail.
• Exposure: Sports, Fashion.
• Diploma in Retail Management.
• Advanced Outlook/Word/Excel/PowerPoint.

Responsibilities

• Lead and supervise store staff to meet sales targets.
• Maintain stock management and reduce shrinkage.
• Execute visual merchandising and in-store promotions.
• Deliver excellent customer service and train team members.
• Ensure adherence to retail management standards.

Skills

Leadership

Team supervision

Customer service

Sales

Education

Diploma in Retail Management

Tools

Outlook

Word

Excel

PowerPoint

Job description

Lead a team of retail associates by example and achieve store sales target by:

Diligently executing store operations with a special focus on selected functional areas.

Providing Support and feedback to retail professionals.

Passionately inspiring consumer loyalty to the brand through direct/indirect active selling.

Accountabilities:

Sales & Business Acumen

Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them.

Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.

Manage and supervise the staff in the stores to achieve sales target.

Lead the store personnel to implement and adhere to the retail management standards to level of excellence.

Maintain an effective stock management system to maximize sales and profitability and minimize shrinkage.

Implement seasonal/quarterly merchandise launch and in-store marketing promotion.

Customer Service

Be a role model for customer service and meeting or exceeding customers’ expectations.

Share your customer service experience and train selected team members to fine-tune their service skills.

Be a resource for Retail Professionals in dealing with complex customer service situations and lead store personnel to consistently deliver excellent customer service by ensuring a good management presence on the selling floor always.

Brand and Products

Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.

Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers.

Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable).

Operations and Processes

Adhere to all established policies and procedures.

Execute and maintain established Visual Merchandising and In-Store Communication standards.

Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor.

Conduct stock check and manage fitting room or stock room.

Complete cash register transactions quickly and accurately.

To keep the store environment clean, neat and tidy.

To replenish merchandise, conduct stock check and manage fitting room or stock room.

Minimize loss in both, the stockroom and the sales floor.

Perform all store operations in a safe, effective and efficient manner.

Teamwork and Leadership

Collaborate productively and respectfully with team members.

Make yourself available to support other team members when needed.

Complete all applicable training programs and effectively apply the learning on the job.

Seek coaching and learning opportunities to continually improve your performance.

Professional Background/ Experience:

Functional: Minimum 3 years’ experience as a supervisor or store-in-charge

Industry: Preferably in apparel/ fashion/ FW or FMCG Retail

Exposure: Sports, Fashion

Education: Diploma in Retail Management

IT:

Outlook: Advanced

Word: Advanced

Excel: Advanced

PowerPoint: Advanced

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done.

Come be a part of shaping the future together with us.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done.

Come be a part of shaping the future together with us.