Strategic Workforce Planning & Optimization Lead

Shopee; Klang City; On-site; MYR 120,000 - 180,000; Full time

Job summary

Shopee Malaysia is seeking a senior Workforce Planning Lead to drive end-to-end headcount planning, budgeting, and forecasting across logistics and e-commerce operations. You will build workforce models and dashboards to monitor productivity, utilization, and cost efficiency.

You will collaborate with business teams to forecast staffing needs, optimize allocation, and manage stakeholder and vendor relationships to maximize service levels and cost savings.

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Operations Management, or a related field.
• Proven experience in headcount planning and operations management, preferably in logistics, warehouse, manufacturing or e-commerce.
• Strong analytical and data management capabilities, with proficiency in Excel, Google Sheets, and related tools.
• In-depth knowledge of workforce scheduling, capacity planning and cost analysis.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence cross-functional collaboration.
• Ability to thrive in a fast-paced, high-volume, dynamic environment.

Responsibilities

• Lead and manage end-to-end headcount planning processes, ensuring alignment between workforce capacity and business volume.
• Conduct cost analysis, budgeting, and workforce financial forecasting to support decision-making at senior management levels.
• Develop and maintain workforce models and dashboards to track productivity, utilization, and efficiency metrics.
• Collaborate with relevant teams from business to forecast staffing needs and optimize workforce allocation.
• Establish and maintain strong stakeholder and vendor relationships, proactively resolving issues and negotiating terms to maximize service efficiency and cost optimization.
• Drive continuous improvement initiatives focused on cost efficiency, workforce productivity, and operational excellence.
• Provide leadership and performance management to customer service teams, ensuring high levels of engagement, accountability, and alignment with organizational goals.
• Undertake additional responsibilities and assignments as directed by management to support evolving business need.

Skills

Headcount planning

Workforce analytics

Stakeholder management

Forecasting

Cost analysis

Education

Bachelor's degree in Business/Engineering/Operations Management

Tools

Excel

Google Sheets

Tableau/Power BI

Job description

Shopee Malaysia is seeking a senior Workforce Planning Lead to drive end-to-end headcount planning, budgeting, and forecasting across logistics and e-commerce operations. You will build workforce models and dashboards to monitor productivity, utilization, and cost efficiency.

You will collaborate with business teams to forecast staffing needs, optimize allocation, and manage stakeholder and vendor relationships to maximize service levels and cost savings.