Warehouse Operations Leader: Analytics & Efficiency

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 78,000 - 134,000; Full time

Job summary

Shopee Malaysia Sdn Bhd is seeking a warehouse operations leader to oversee inbound and outbound processes, inventory, and maintenance while ensuring SLA adherence. The role emphasizes data-driven decision making, cost optimization, and performance reporting in a fast-paced e-commerce environment.

Ideal candidates will bring people management experience, strong analytical capabilities, and excellent communication skills in English and local language, to drive efficiency and strategic initiatives

Qualifications

• Ideally experience in fulfillment, warehouse management, operation, manufacturing or related fields.
• Demonstrated people management experience in an operational environment with your team responsibility.
• Proven analytical skills and operational management skills.
• Strong problem solving, presentation, communication, and interpersonal skills.
• Good Verbal and Written communication skills in Local Language and English.

Responsibilities

• Oversee and strategically manage the warehouse, ensuring alignment with company policies and vision.
• Oversee the inbounding of new inventory, reverse logistics (returns), warehouse inventory, outbound operations, and maintenance operations.
• Ensure that service level agreements (SLAs) are met for all warehouse operations.
• Manage various analyses, including cost/benefit, cost optimization, delivery/returns performance, forecasts, and solution feasibility.
• Lead team briefings, conduct weekly meetings with staff, and hold regular meetings to evaluate team performance.
• Conduct studies and provide recommendations to management for strategic initiatives, utilizing analytics and a strong understanding of the local market.
• Produce regular reports and statistics, including warehouse key metrics, shrinkage reports, stock movement reports, and cost reports.

Skills

Analytical skills

People management

Problem solving

Communication skills

Verbal communication

Written communication

Job description

Shopee Malaysia Sdn Bhd is seeking a warehouse operations leader to oversee inbound and outbound processes, inventory, and maintenance while ensuring SLA adherence. The role emphasizes data-driven decision making, cost optimization, and performance reporting in a fast-paced e-commerce environment.

Ideal candidates will bring people management experience, strong analytical capabilities, and excellent communication skills in English and local language, to drive efficiency and strategic initiatives