Strategic Solutions Delivery Lead

United Parcel Service Sweden Aktiebolag; Penang; On-site; MYR 120,000 - 170,000; Full time

Job summary

UPS Malaysia is seeking an experienced Enterprise Account Manager to identify customers' objectives and business needs, develop targeted account strategies, and drive end-to-end delivery of UPS solutions for enterprise clients in the region.

You will collaborate with Sales, Solutions, Design, and Implementation teams to tailor proposals, manage projects from start to finish, and ensure value delivery, customer retention, and revenue growth.

Responsibilities

• Identify customer objectives and business needs to determine goals and strategies.
• Interface with external stakeholders to observe processes and spot improvement opportunities.
• Evaluate customer goals and challenges to capture key issues and propose solutions.
• Conduct research to assess the compatibility of UPS's solutions with customer needs, market conditions, and competitors.
• Collaborate with BD to discuss pricing, capabilities, solutions, and recommendations.
• Align sales efforts with account targets and determine effective sales approaches.
• Meet with Sales to prioritize accounts, determine involvement, and plan customer visits.
• Collaborate with Solutions, Design, and Implementation group to engage resources and determine costs for proposed solutions.
• Facilitate strategy sessions with the Sales team to communicate needs and gain buy-in on resources and approaches.
• Prepare documentation to communicate customer needs and obtain approval for subsidizing costs of solutions.
• Collaborate with Sales to evaluate costs, formulate account strategies, and agree on value propositions.
• Prepare customer proposals and presentations to demonstrate value and grow the business.
• Deliver proposals and presentations to propose new ideas and technologies for process improvements and secure commitment.
• Interface with customers to ensure alignment with the value proposition and gain agreement.
• Manage and coordinate resources to ensure smooth implementation of customer solutions.
• Lead project lifecycles, define scope, schedule, and deployment from start to finish.
• Forward project documents for sign-off, cost approval, and resource planning.
• Develop detailed project plans and assign tasks to ensure timely delivery.
• Identify and negotiate process changes with affected functions and manage project impact.
• Design and implement communication plans to keep stakeholders informed.
• Balance multiple projects and deployment schedules to meet goals and expectations.
• Review opportunities to identify resources and barriers and to expedite opportunities.

Job description

UPS Malaysia is seeking an experienced Enterprise Account Manager to identify customers' objectives and business needs, develop targeted account strategies, and drive end-to-end delivery of UPS solutions for enterprise clients in the region.

You will collaborate with Sales, Solutions, Design, and Implementation teams to tailor proposals, manage projects from start to finish, and ensure value delivery, customer retention, and revenue growth.