Strategic Account Manager – Logistics Growth

Pos Malaysia Berhad; Sarawak; On-site; MYR 60,000 - 90,000; Full time

Job summary

Pos Malaysia Berhad is seeking an experienced Account Manager in Malaysia to grow key client relationships within the logistics and courier sector. You will be responsible for upselling, cross-selling, and expanding services while ensuring client satisfaction at every touchpoint.

The role requires collaboration with cross-functional teams to deliver tailored, high-value solutions. The ideal candidate has 3+ years in sales or account management, strong CRM skills, and exceptional communication.

Qualifications

• 3+ years of experience in sales, account management, or a similar role.
• Strong understanding of CRM and sales techniques.
• Excellent communication and interpersonal skills.

Responsibilities

• Identify opportunities to upsell, cross-sell, or expand services within existing accounts.
• Ensure client needs are met at every touchpoint with responsive, solution-oriented service.
• Build trust with clients by understanding their business and delivering tailored solutions.
• Collaborate with internal teams (customer success, support, operations) to ensure best-in-class service.
• Develop and maintain a sales pipeline to generate revenue from major customers.
• Produce monthly reports and analyses to monitor account performance and outcomes.

Skills

Sales

Account Management

Customer Relationship Management

Job description

Pos Malaysia Berhad is seeking an experienced Account Manager in Malaysia to grow key client relationships within the logistics and courier sector. You will be responsible for upselling, cross-selling, and expanding services while ensuring client satisfaction at every touchpoint.

The role requires collaboration with cross-functional teams to deliver tailored, high-value solutions. The ideal candidate has 3+ years in sales or account management, strong CRM skills, and exceptional communication.