Strategic Mid-Market Key Account Manager

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Comprehensive medical, dental, optical

Insurance benefits

Flexi working hours

Staff Line & Device Subsidy

Smart Casual Attire

Job summary

U Mobile Sdn Bhd is seeking a proactive Key Account Manager, Mid-Market (Central) to grow the corporate subscriber base by expanding products and services with business customers. You will manage channel partners by geography and drive revenue while ensuring service quality and partner compliance.

You will handle end-to-end account management, generate leads, forecast device availability, and work closely with enterprise clients to meet targets.

Qualifications

• Diploma or higher diploma; bachelor’s preferred in business, communications, or related field.
• Proven account management experience in telecom/tech industries.
• Strong understanding of telecom services (mobile, broadband, enterprise solutions).
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple accounts and prioritize effectively.
• Proficiency in CRM tools and Microsoft Office Suite.
• Strategic thinker with a customer-first mindset and strong analytical skills.
• Experience working with enterprise clients.
• Positive and energetic personality.

Responsibilities

• Account management: service and manage resellers by geographical areas.
• Generate corporate lines registrations and revenue through active enterprise engagement.
• Generate leads through networking and public visibility.
• Ensure reseller compliance with reseller agreements.
• Forecast device availability and manage crises in billing, barring, payments, and service levels.
• Support reseller customers' requests and maintain good customer service.
• Manage enterprise customer expectations in product and services offering.
• Drive revenue from postpaid customers and reduce churn.
• Monitor enterprise customer accounts receivables.

Skills

Account management

Telecom/tech experience

CRM tools

Microsoft Office

Communication skills

Negotiation

Presentation skills

Strategic thinking

Analytical skills

Enterprise clients experience

Multitasking

Positive attitude

Education

Diploma or Bachelor’s degree in Business/Communications

Tools

CRM tools

Microsoft Office Suite

Job description

U Mobile Sdn Bhd is seeking a proactive Key Account Manager, Mid-Market (Central) to grow the corporate subscriber base by expanding products and services with business customers. You will manage channel partners by geography and drive revenue while ensuring service quality and partner compliance.

You will handle end-to-end account management, generate leads, forecast device availability, and work closely with enterprise clients to meet targets.